**Now Brewing - director of operations, Starbucks Reserve®** **! #tobeapartner** This position may be based in Seattle, Chicago, or New York, with relocation assistance available for qualified candidates. From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. **Starbucks Reserve® and Roastery** brings the moments of customer connection to the next level by encouraging customers to interact with partners to deepen their understanding of the art behind sourcing, roasting and brewing rare coffees harvested from around the globe. In a multi-sensory destination of epic proportions, the Seattle, New York & Chicago Roasteries and the Sodo, Greenwich & Empire State Reserve store are windows into the coffee journey, offering freshly roasted coffee that is featured in hand-crafted beverages and cocktails, complimented by artisanal Italian food offerings, all designed to curate and deliver memorable experiences customers. As a Director of Retail Operations, Starbucks Reserve®, you will drive strategic long-term growth and build your team’s leadership capability to elevate the Starbucks Reserve® experience. You will enjoy the journey of inspiring leaders to create and nurture strong, diverse teams that engage their community and customers. You will develop strategic and operational plans for the market, lead execution and measure results. _Using your past retail leadership experience, you will:_ + Provide functional expertise and execute responsibilities to enable the team to elevate the Starbucks Reserve® experience for customers and increase profitability. + Lead a team of leaders by developing high performing, results-driven teams through coaching, providing transparent insight and feedback and meaningful development opportunities. + Model how we work together by using your leadership style to bring Starbucks values to your teams, modeling collaboration, inclusiveness, confidence in leadership and teamwork to move the business forward. + Navigate and communicate within a changing landscape that includes labor activity and evolving customer trends + Collaborate with regional market leadership on talent development, staffing integration, and customer experience + Re-establish the value of working with the Starbucks Reserve® business as part of a Starbucks career, providing visibility and opportunity for career pathing across business units and functions. _Experience and professional expertise needed for success in the role include:_ + **Cross Functional Relationships:** Has demonstrated experience collaborating with cross-functional teams across business units or Enterprise functions + **Inclusion & Diversity:** Purposefully integrating diverse points of view and championing equitable representation across the market. + **Entrepreneurial Mindset:** Has demonstrated a mindset that embraces critical questioning, innovation and continuous improvement. + **Collaboration & Communication:** Leads through Our Mission and Values while effectively collaborating and communicating with cross functional teams to deliver the Starbucks Reserve® Experience + **Coaching for Performance & Development:** Develops multi-dimensional leaders through shoulder-to-shoulder observation, elevating capability to ensure operational standards and the Starbucks Reserve® Experience is delivered in market + **Team Building:** Creates an inclusive culture of excellence where teams thrive and have a collective commitment to delivering the Starbucks Reserve Experience _We’d love to hear from people with:_ + Retail management experience directing multiple districts, P&L, inventory, operations, customer service and marketing. (5+ years) + Management experience leading a team of 6 or more, including training and coaching to support team members to achieve partner, business and customer results. (7+ years) + Experience in a multi-unit environment, knowledge of retail and/or restaurant industry operations and financial reporting. + Strong organization, interpersonal and problem-solving skills. As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com) . *If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. **Join us and inspire with every cup. Apply today!** _Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law._ _Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances._ _Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at_ _applicantaccommodation@starbucks.com_ _or 1(888) 611-2258._