RaceTrac Company Overview

Job Description:

The Director of IT Operations is responsible for ensuring the strategic direction of the IT Support team’s objectives align with overall RaceTrac Business Objectives and Strategy, in addition to having accountability for execution and measures of success. The Director of IT Operations is also responsible for the ongoing enhancement and evolution of IT operations by identifying, justifying, prioritizing, and delivering continuous improvements initiatives. This individual is responsible for maintaining their portfolio including managing costs and licenses and enabling business results through the implementation and acquisitions of systems & applications.    

Responsibilities:

Promotes a compliant and professional team in alignment with RaceTrac’s core values and leadership qualities.Partners cross-functionally with other internal departments to support the department and the Company’s strategic goals; plans and executes the strategic vision for Support teams.Manages strategic projects that drive streamlined processes and improved efficiencies through completion, while ensuring alignment to RaceTrac’s strategic vision.Directs the department in developing strategies, including business case justification, financial and risk analysis, and clear vision communication.Develops measurement plans with customized KPI’s necessary to track big picture success and alignment with strategy.Monitors the industry and competitive advantage. Strengthens key vendor relationships to maximize RaceTrac’s position in the marketplace.Creates and serves as a critical center of expertise, offering guidance across all areas of implementation and support strategy and operations.Defines and tracks consistent practices and proper workload assignments to ensure demand can be met for services, projects, and other project requests without impacting quality, availability, and performance.Ensures standard IT operations processes are appropriately documented, kept up to date, and leveraged for the delivery of daily IT operations services.Maintains strong formal and informal networks by building relationships across a variety of functions.Maximizes operations and increases productivity, including setting and managing the annual budget.Drives vendor management for the department, including ensuring quality service delivery and all contract engagements and negotiation strategies are in line with RaceTrac’s best interest.

Qualifications:

Bachelor’s degree from a 4-year College or University, with a focus on Information Technology or equivalent professional experience required 10+ years related IT experience required, with experience in a retail technology environment preferred. 5+ years experience in a managerial role preferred Proven ability to work in a fast-paced environment; recognize and react to changing business needs Ability to partner with cross-functional stakeholders, anticipating roadblocks, resolving issues, and formulating effective communication on progress and results Can effectively communicate with all levels of the organization Demonstrated experience in building and maintaining strategic relationships with suppliers and Business Leaders. Must display outstanding verbal, written, and technical communication skills The ability to accurately scope, budget, manage, and measure success of projects.  Must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. Holds others accountable by monitoring progress and results and giving effective feedback; able to make tough decisions when appropriate 

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.