The Director of Housekeeping oversees all housekeeping operations to ensure guestrooms and public areas consistently meet brand standards for cleanliness, presentation, and guest satisfaction.  This role leads team development, manages labor and departmental budgets, and partners with other departments to maintain operational efficiency and an exceptional guest experience.

What will I be doing?

 

The Director of Housekeeping oversees all housekeeping operations to ensure guestrooms and public areas consistently meet brand standards for cleanliness, presentation, and guest satisfaction.  This role leads team development, manages labor and departmental budgets, and partners with other departments to maintain operational efficiency and an exceptional guest experience.

Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standardsLead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitationMonitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewardRecruit, interview and train team membersEnsure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulationsParticipate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments

What are we looking for?

 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

Required Experience:

Years of Experience: 3-5 Years of Rooms Division Experience, 2+ Years as Housekeeping Department Head

Industry Experience: Hotel Experience - Rooms Division

 

Previous Roles: Executive Housekeeping, Director of Housekeeping or Relatable Roles

Leadership/Management Experience: 3+ Years

Required Qualifications: 

Education: High School Diploma or Higher

Technical Skills: Microsoft applications and any other computer skills

Language Proficiency: English, Spanish (bilingual is a plus)

Advanced Skills or Knowledge: OnQ and Hot SOS Experience

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!