Job Description

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Position Overview

Rosewood Red Sea, part of the ultra-luxury Red Sea Global destination, is seeking an experienced and detail-oriented Director of Housekeeping to join our pre-opening leadership team. This role will oversee all aspects of Housekeeping and Laundry operations, ensuring the highest standards of cleanliness, comfort, and luxury in alignment with Rosewood’s philosophy of A Sense of Place®.

The successful candidate will play a critical role in shaping the guest journey, establishing pre-opening procedures, and building a high-performing team dedicated to delivering exceptional experiences across guest rooms, suites, residences, public areas, and back-of-house spaces.

Key Responsibilities

Direct and oversee all housekeeping and laundry operations, including guest rooms, suites, residences, villas, public areas, heart-of-house, and staff accommodations.Ensure consistent adherence to Rosewood’s luxury standards, brand guidelines, and Red Sea Global sustainability goals.Establish and implement comprehensive SOPs for cleaning, maintenance, and hygiene, ensuring alignment with international best practices.Maintain strong relationships with vendors and suppliers for linen, amenities, and cleaning products, ensuring quality and cost efficiency.Champion the role of Housekeeping in the guest journey, ensuring every detail contributes to a seamless and memorable stay.Anticipate guest preferences and customize housekeeping services to enhance personalization.Resolve guest concerns swiftly and effectively, reinforcing Rosewood’s reputation for intuitive and rare hospitality.Lead the pre-opening readiness of all housekeeping operations including recruitment, training, linen & OS&E procurement, system implementation, and policy development.Oversee snagging, inspections, and handover of guest rooms, residences, and public spaces in coordination with the project and engineering teams.Drive readiness for opening day with rigorous room inspections, service rehearsals, and associate orientation.Recruit, mentor, and inspire a multicultural housekeeping team, fostering a culture of accountability, pride, and excellence.Implement structured training programs and career development pathways, ensuring succession planning and team growth.Lead by example, creating an empowered, motivated, and service-driven department.Develop and manage the Housekeeping budget, including labor planning, linen inventory, and consumables.Implement cost-control measures while maintaining uncompromised service quality.Drive sustainability initiatives including eco-friendly cleaning practices, waste reduction, and linen reuse programs aligned with Red Sea Global’s regenerative vision.Work closely with Rooms Division, Engineering, and Front Office to ensure smooth communication and operational efficiency.Collaborate with Red Sea Global, Rosewood corporate teams, and ownership representatives to ensure alignment with brand and project goals.Uphold and champion Rosewood’s brand ethos across all guest and associate touchpoints.

Qualifications

Degree/Diploma in Hospitality Management or equivalent professional training.Minimum 10–12 years of progressive Housekeeping experience in luxury hotels or resorts, with at least 5 years in a senior leadership role.Strong pre-opening experience within ultra-luxury or lifestyle brands highly preferred.Proven expertise in managing large-scale housekeeping operations, including villas or residences.Excellent organizational, time-management, and problem-solving skills.Strong financial acumen with experience managing budgets, cost controls, and procurement.Outstanding leadership, interpersonal, and communication skills with the ability to inspire a multicultural team.Fluency in English required; additional languages are an asset