Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Job Specific

Maintain housekeeping staffing levels to provide for optimal performanceInterviews, selects all department management level personnelSchedules all management level personnel to provide for proper supervision at all timesDevelops/approves all departmental; budgets, forecasts and schedulesStays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product providedResponsible for the smooth, efficient, cost effective operation of the housekeeping department, to include; labor management, inventory control, product selectionCoordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibilityApproves all department purchase requisitions,Oversees storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirementsCoordinates special projects related to housekeeping operations as determined by the Hotel General ManagerEstablishes work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancyKeeps the General Manager apprised of all significant happenings within the departmentAssists in the selection employee uniforms and determination of uniform purchase requirementsAttends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotelHolds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employeesDeals directly with Guests whenever necessary to solve problems and ensure satisfactionCoordinates with Laundry/Valet Manager to determine purchase requirements for all guest room linen, terry and employee uniformsCommunicates regularly with Laundry/Valet Manager regarding employee comments and concerns about the quality control of employee uniform cleaning, pressing etc.Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews standardsFollows New Hire Training and ongoing Star Service Competency program in accordance with hotel policyEstablishes and ensures adherence to all departmental and Loews Hotels policies, procedures and guidelinesEvaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain sameEvaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performanceOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operationsFive to seven years of experienceAbility to develop and maintain effective operating and control processes designed to attain maximum operating efficiency  while ensuring adherence to established guest satisfaction criteriaEffective management, leadership, organizational and communication skillsAbility to work flexible schedule to include weekends and holidays