To Apply for this Job Click Here
Our client is seeking a dynamic leader to oversee and elevate the full guest experience at a premier entertainment destination. This senior role directs Guest Services, Events, Group Sales, and Membership operations-ensuring every interaction reflects the energy, culture, and excitement of this one-of-a-kind venue.
What You'll Do:
Lead Guest Services, Events, Reservations, and Membership teams with a guest-first mindset.
Own reservation/booking systems and POS platforms to maximize revenue and streamline operations.
Oversee front-of-house services, including check-in, rentals, lockers, and member lounge.
Drive member engagement and retention through curated programming and exclusive perks.
Lead corporate/group sales and support large-scale events, festivals, and private rentals.
Collaborate with Marketing, Operations, and Facilities to deliver seamless guest journeys.
What We're Looking For:
5+ leadership in hospitality, attractions, resorts, or tourism.
Strong experience with booking systems, POS, and guest-facing operations.
Proven success in revenue growth, team leadership, and guest experience.
Entrepreneurial, hands-on leader who thrives in fast-paced, high-energy environments.
Flexible to work evenings, weekends, and holidays.
The Ideal Fit:
A strategic yet operationally savvy leader who thrives on delivering unforgettable experiences and has the vision to grow a premier destination from the ground up.