We are looking for a strategic and results-driven, Director of Global Technical Services, as a Managed Services lead with deep expertise in the Oracle Utilities Application Framework (OUAF) to define, grow, and deliver our Managed Services offerings. This role requires a blend of sales acumen, delivery oversight, and operational leadership to support long-term client relationships and service excellence in the Utilities industry. As a key leader, you will shape the Managed Services go-to-market strategy, respond to RFPs, manage delivery engagements, and implement processes based on ITIL standards-all while ensuring value-driven service delivery tailored for Oracle Utilities clients. Key Responsibilities Strategy and Sales Enablement + Develop compelling RFP responses, sales collateral, and pricing models aligned with client needs and OUAF-based services. + Partner with business development teams to position and present Managed Services offerings in client meetings and shortlist presentations. + Support contract development and negotiation, focusing on managed services contracts, SLAs, and performance metrics. Client Engagement and Account Management + Serve as Delivery Manager for Red Clay’s Managed Services clients. + Build and maintain trusted relationships with key stakeholders, ensuring consistent service delivery and issue resolution. + Collaborate with account teams to drive account expansion and client satisfaction. Service Delivery and Operations + Oversee day-to-day service delivery performance, ensuring high availability, SLA compliance and operational efficiency. + Establish, document, and maintain Standard Operating Procedures (SOPs) in line with ITIL best practices. + Manage project tracking and reporting. Team Leadership and Governance + Guide staffing plans, cost modeling, and resource allocation across Managed Services engagements. + Support hiring and team development strategies for high performing, globally distributed Managed Services team. + Collaborate with internal support functions (finance, operations, HR, Information Security) for budgeting and compliance. Required Qualifications + Oracle Utilities Application Framework Solution Architect experience – deep understanding of OUAF architecture, customization, and integration capabilities. + Demonstrated experience leading or developing Managed Services or long-term support engagements. + Knowledge of ITIL frameworks, with experience creating and managing SOPs for ongoing service operations. + Strong customer-facing communication and contract negotiation skills. + Proficient in managing offshore/onshore teams and vendor coordination. Preferred Qualifications + ITIL Certification (Foundation or higher) + Familiarity with Oracle Cloud Infrastructure and hybrid deployment models + Background in utility sector transformation projects or digital operations Powered by JazzHR