Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Travel, Hotel & Tourism Company description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart. Join us and become a Heartist®.
Job description Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution. Ensures integration of departmental goals in game plans. Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations. Hires food and beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Ensures new hires participate in the department's orientation program and receive the appropriate new hire training to successfully perform their job. Controls the food and beverage operations according to the principles determined by management. Monitors the food and beverage operations in line with the procedures determined by the hotel management, sets targets and communicates and ensures adoption of these targets. Communicates decisions from the general management to subordinate employees, implements and ensures implementation of these decisions in the best manner. Manages all business and functions of the food and beverage department. Maximizes the department's profitability through operations. Manages operations to ensure the highest quality delivery of food and beverage products and service. Controls and analyzes the following points: Sales and costs Display quality and service standards of food and beverage products Ensures proper use, protection and maintenance of departmental utensils. Conducts activities to increase customer satisfaction and enhance service quality. Mentors and follows up on monthly employee turnover. Consolidates business relationships between employees in the department. Is responsible for preparing training programs for the food and beverage department and the training of employees in his/her department. Organizes meetings to obtain data and achieve results. Prepares and offers new menus and beverage lists, taking into account the purchasing power of guests and the region. Makes plans with department managers in order to deliver successful organizations within the hotel. Attends departmental meetings and the management meeting according to the hotel management calendar. Updates the following areas related to food and beverages according to the hotel's policies and procedures: Finance, standards, employees and training, outlets and recreation/entertainment Conducts promotional activities to increase sales and conducts meetings for banquet organizations. Ensures protection, maintenance and replacement of materials and utensils. Prepares and monitors monthly and annual food and beverage departmental budget. Arranges for minimum and maximum storage of materials and utensils that belong to the food and beverage department. Contributes to preparing the hotel's income plans and marketing programs. Researches opportunities for professional self-development. Delivers the income and expenses of the food and beverage department in line with the facility's budget discipline. Develops plans based on data of previous years. Determines staffing requirements (such as permanent, seasonal and interns etc.) for the following year, in line with the budget availability and upon the general manager's approval. Creates the necessary motivational environment to ensure and increase productivity and success of current staff and develops necessary arguments to ensure food and beverage department employees' commitment to the facilities. Ensures order and control of communication, as effective communication will also increase productivity in the food and beverage department. Reviews the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis. Conducts brainstorming sessions and group work to unleash employees' talents. Takes part in the food safety team and attends management review meetings. Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Predicts all activities and ensures purchase of all equipment and belongings that may impact the environment. Participates in all activities organized to protect biological diversity and shares responsibilities to increase environmental knowledge and to carry out necessary trainings. Provides minimum consumption of currently used items and equipment (paper, printed materials etc.). Implements necessary warnings and departmental trainings in order to save energy inside the facility. Continues implementing decisions taken for saving energy. Predicts effects of environment and efficiency of energy on purchased equipment. Implements responsibilities to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment, and leads staff accordingly. Ensures safe handling, storage and use of chemicals in accordance with laws, controlling and reducing chemical contamination. Carries out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description. Carries out all responsibilities related to protection from pandemic disease and action response implemented at the food and beverage facilities. Qualifications Education/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in the same position and experience with applying the main principles and/or different methods. Foreign language: Sufficient level of English to communicate effectively with guests and employees. Courses and training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field. Computer literacy: MS Office applications. Skills: Good command of systems and legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems, programmes or software in the related field. Responsible for carrying out and coordinating complex activities in different fields. Additional informationYour team and working environment:
In one or two sentences, introduce the team, property or office environment in a way that reflects the culture.
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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