**Description:** 1. To function as the Business Manager and Marketing Specialist for the Food and Beverage Department, and to ensure that all the outlets and banquets operate successfully, in accordance with the standard of the hotel and are individually profitable. 2. Oversees the preparation and update of individual Departmental Operations Manuals. 3.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 4. Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate. 5. Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge. **Qualifications:** 1. Ideally with a university degree or diploma in Hospitality or Tourism management. 2. Minimum 2 years work experience as Director of F&B, or Assistant Director of F&B in large property. 3. Good operational, administrative and interpersonal skills are a must. **Primary Location:** CN-31-Shanghai **Organization:** Grand Hyatt Shanghai **Job Level:** Full-time **Job:** Administrative **Req ID:** SHA003865 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.