Director of Events is responsible for coordinating services for organizations or groups that are holding conventions or meetings on the grounds of a hotel within the convention facilities. Services that the director is responsible for coordinating include banquet services, catering services, equipment rental, or designing the event space. Additionally, this position is responsible for managing overall convention services and local catering events to ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business.
Job Responsibilities:
Act as onsite contact for all assigned groups, as well as working with the customer to produce Event Orders and Convention Resumes. Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on the event orders and signed by authorized client representative.
Ensures timely distribution of all event orders and Resumes to the appropriate departments and follows up on any questions.
Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
Verifies space requirements and meeting room set-up with the client and ensures that public space needed is properly maintained and in good condition.
Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
Maintains positive guest and employee relations through prompt, precise, and courteous communication.
Lead, train & mentor staff including hiring, coaching, performing evaluations, disciplinary actions and terminations.
Drive all incremental revenues. Ensure the quarterly and annual revenue goals are achieved for the hotel.
Direct the convention team effort to ensure revenue maximization with a working knowledge of room sets, upsell of décor, food & beverage compositions and an understanding of kitchen and banquet service procedures.
Maintain good rapport with local civic groups and companies.
Ensure quality standards are met in areas of customer service and satisfaction.
Host timely and informative pre-convention meetings to review program with department leaders and meeting planners. Host weekly resume review and menu reading meetings with departments in the hotel.
Other duties as assigned.
Skills and Abilities:
Have computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
Exercise excellent communication, presentation, organization, time management and listening skills.
Use analytical skills for measuring business potential and value to the hotel.
Interact with all levels of customers and hotel management.
Experience:
Bachelor’s degree in business administration or related field
Minimum 3 years of meeting planner experience; OR, equivalent combination of education and experience.
Posted December 15, 2025