About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Location Description
The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold.
Overview
BASIC FUNCTION: This position is responsible for overseeing and assisting with the set up and operation of small to large-scale audiovisual systems in a hospitality environment and for providing Help Desk services while ensuring complete client satisfaction. Support includes but is not limited to audiovisual systems, lighting and control systems, wireless/wired connectivity, end users for PC's, Mac's, Tablets, Servers, Mobile devices, database connectivity, desktop applications, and associated hardware. Ensures service level objectives are consistently met for supported clients.
ESSENTIAL FUNCTIONS:Oversee the day to day AV functions at the Forum, including management of the team assignment and responsibilitiesAbility to contact and engage with various vendors to ensure optimum success of all A/V equipment and processesAssist the Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video eventsSupport multimedia, audio visual, and videoconferencing or VTC event operationProvide excellent customer service that includes communicating with end users in person and on Video Conference Assist end users with set-up for conferences, ensuring that all equipment is operableMonitor daily audio visual conference room schedule Provide presentation support including importing and manipulating presentation slides and supporting the capture, editing, publishing, and upload of final webcast and approved mediaSetup, operate, support, breakdown and transport AV equipmentPresence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and internet streaming of all eventsInspect and maintain functionality/appearance of conference and board meeting rooms for quality assurance Identify any IT and network related issues and ask for IT support in a timely mannerCollaborate with organizational policy makers to establish and enforce proper AV practices and procedures
RESPONSIBILITIES:Manages a team of professionals to assist in day-to-day operations and projects for supported clients. Follows processes to install and configure appropriate hardware and software on audiovisual equipment, desktops, laptops and printers to consistently deliver successful incident solutions. Tracks individual performance using standard support metrics.Manages relationships and integration with University IT Services. Works with other areas of IT Services to enhance the efficiency of computing and supporting infrastructure for supported clients. Escalates high profile incidents or problems to leadership and University IT Services.Identifies new internal information that should be shared more broadly and continue to identify good working practices and sources of useful knowledge. Works with Leasing, Tech Support, and Service Team to discover common challenges in the configurations and shares ideas to provide solutions.Maintains industry standards and stays abreast of new software, solutions, releases, and product enhancements. Fosters collaboration among team members and management to determine optimal configurations, discussion efficient applications, sharing support techniques, and ensuring that staff keeps abreast of new technologies.Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. Troubleshoots technical issues and resolve problems quickly as they arise. Coordinates video conferencing meeting needs. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Assists with network related requests and issues for remote office locations. Assists with other technology needs in the other infrastructure environments.Complies with all University security and safety measures. Ensures equipment is secure from theft and/or damage when in use.Manages vendor relationships and serves as a contact for vendor representatives of hardware, software and operating systems.Coordinates all levels of production management, including researching and purchasing video/audio equipment and administering media servers. Continually evolves processes and protocols and implements new hardware, software and equipment solutions to enable higher quality productions with improved workflow and shorter turn-around times.
MARGINAL FUNCTIONS:
Perform other related duties as requested by management.Remain alert, courteous and helpful to guests and co-workers at all times.Qualifications
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEBachelor’s degree preferred or the equivalent experienceTechnical certification in related network and end user operating systems desiredMinimum 5+ years of experience with various computer related technologies, including advanced knowledge of audio/visual technologies in a corporate or event-based environment2+ years previous management experience desiredExtensive knowledge of various audio visual equipment, services and platforms, with the ability to train and lead the entire A/V crewConference Center/Hotel or related experienceUse of web streaming equipment and platforms including hardware encoding for webcastingThorough understanding of web conferencing and web meeting platforms such as Zoom, Blue Jeans, Webex, etc.Extron and/or Crestron AV and Lighting control systems experience desiredProgramming and troubleshooting installed audio and video control systems as well as patch bays, AV matrix switchers and routers.
Compensation Range
The compensation for this position is $100,000.00/Yr. - $125,000.00/Yr. based on qualifications and experience.