Job Description • Leadership & Management: • Directly manage and mentor the engineering team, focusing on day-to-day operations and project execution. • Leverage both in-source and out-source resources to optimize the velocity of delivery and leverage key skill sets. • Collaborate with business stakeholders across Contact Center, Marketing, Finance, Accounting, HR, and Ship operations to understand their technical needs and ensure technology effectively supports Viking's growth. • Provide regular updates to technology leadership on the progress of key initiatives, required investments to meet business objectives, and ongoing efforts to build and mature critical capabilities. • Deliver cost analysis for development projects executed by your organization. • Ensure decisions regarding staffing align with the organization's business plan and vision. • Implement engineering and development policies, practices, standards, and security measures to ensure effective and consistent operations. • Stay informed about emerging technologies and trends in engineering and development relevant to the organization's industry. • Operational Management: • Implement strategies to address key technological deficiencies. • Execute a roadmap for system maturity and technical debt reduction. • Communicate with key stakeholders to discuss how the technical strategy aligns with the company's goals and overall vision. • Technical Expertise: • Oversee all development activities, ensuring high-quality deliverables. • Assess and introduce new emerging technologies and infrastructure, ensuring a deep understanding of the business requirements. • Deep understanding of AI and its application to consumer facing products • Own engineering/technical decisions and oversee implementation of cutting-edge technology products for critical business areas impacting bottom-line. • Deep technical expertise to modernize technologies to scale for next decade incorporating AI, machine learning, to enable simple and modern guest experiences • Monitor and refine engineering processes, tools, and systems for operational efficiency. • Establish and enforce technical standards and best practices. • Track, analyze, and report on technology performance metrics. • Adhere to strict security standards in code development. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Proven experience as a Director of Engineering or in a similar leadership role, with a track record of overseeing and integrating complex systems, including eCommerce platforms, financial systems, and telephony infrastructure. • Demonstrated ability to manage cross-functional teams and ensure seamless integration of diverse technologies to support business objectives. • Strong technical background with hands-on experience in software development across various languages and system types. • Proven experience working with Adobe solutions. • Excellent strategic planning and problem-solving skills. • Proven experience managing and developing high-performing teams. • Strong understanding of system architecture, infrastructure, and security. • Excellent communication and interpersonal skills. • Extensive knowledge of engineering principles and procedures.