Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.
At Spectrum, we keep our millions customers connected across a 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.
BE PART OF THE CONNECTION
The Director of Customer Communications Operations is responsible for executing on Spectrum’s customer communication strategy across various channels, ensuring operational excellence and a great customer experience.
HOW YOU’LL MAKE AN IMPACT
Process and operations: Drive operational excellence by defining and implementing communication playbooks, especially for crisis response.Data and analytics: Use data to measure communication effectiveness, inform decisions, and improve processes.Cross-functional collaboration: Partner with departments such as marketing, PR, IT, and customer operations to ensure consistent messaging.Team leadership: Manage and develop a team of communications and analytics professionals, fostering a culture of innovation.Channel management: Oversee multiple communication channels like email, text, push notifications, and messaging platforms.In this role you will work in a fast-paced cross-functional environment overseeing all customer-facing communication channels, establishing and maintaining the crisis communication playbook, and collaborating across departments to align messaging with business goals.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience:Designing or developing customer experience: 8 years or moreProject management: 5 years or moreManagement: 5 years or moreEducation:Bachelor’s degree (BA/BS) in Product Management Design, Computer Science, Human Factors, or equivalent work experienceSkills:
Project management skills within Agile and Waterfall methodologiesEffective communication, leadership, and presentation skillsFacilitation, brainstorming, and collaboration skillsUnderstanding of the software development lifecycle and processesStrong leadership and strategic thinkingInterpret data and apply it to strategic decisionsExperience with various digital communication tools and platformsAbilities:Exceptional writing, storytelling, and presentation abilitiesExtensive knowledge of emerging digital trends and technologiesMake decisions and solve problems while working under pressureProven team leadership and managementHybrid Schedule: Four in-office days weekly
CSU740 2025-65217 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. FCC Unit: 13533 Business Unit: Customer Operations Zip Code: 28273
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.