Job Title: Director of Cross-Border Operations (Mexico-USA).
Job Location: Monterrey, Laredo,
Scope: the Director of Cross-Border Services will play a critical role to unify and develop the Mexico – USA cross border business growth under a single integrated strategy. This position requires a strategic leader responsible for formulating and executing a comprehensive commercial strategy, developing innovative solutions, and ensuring seamless operational execution in collaboration with stations in both the US and Mexico and regulatory compliance, while fostering a ¨One Company mindset across both subsidiaries . The ideal candidate will possess extensive knowledge of the freight forwarding market, particularly in road freight, warehousing, distribution, and customs processes.
Key Responsibilities:
Strategic Development:
Design and execute a unified cross-border strategy aligned with Mexico and USA leadership.Act as a neutral integrator, prioritizing the company´s overall success over individual subsidiary goals.Identify market trends and opportunities to enhance service offerings and competitive positioning.Formulate and execute a comprehensive commercial strategy to drive sales and market penetration.Collaborate with the sales teams in both countries to establish and maintain a pipeline of prospective customers and contracts.Facilitate operational execution, through close coordination with operations Teams in both the USA and Mexico.Manage relationships with largest customers in order to deliver on Customer Promise, secure high STP and develop SoW.Report operational KPI’s, financial impacts, and strategic recommendations to both Mexico and USA leadership teams.Market Knowledge and Business Development:
Maintain a deep understanding of the cross-border logistics landscape, including regulatory requirements, customs processes, and market dynamics.Leverage market insights to inform decision-making and strategic planning.Drive business development initiatives to expand the customer base and increase revenue.Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.P&L Management:
Oversee the profit and loss (P&L) for cross-border services, ensuring that financial targets are met or exceeded.Develop and manage the annual budget, monitoring financial performance and taking corrective actions as needed to achieve fiscal goals.Operational Excellence:
Coordinate operational execution across various stations in both Mexico and the US, ensuring alignment with strategic goals and customer requirements, in alignment with their respective leadership.Drive continuous improvement initiatives to enhance operational efficiency and service quality within cross-border services.Establish key performance indicators (KPIs) to measure the success of cross-border services and report on performance regularly.Reporting Structure:
Dual reporting line:
DGF CEO MexicoDGF CEO USACollaborative governance model ensuring transparency and balance.
Skills / Requirements
Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field; Master’s degree preferred.Minimum of 10 years of experience in cross-border logistics, freight forwarding, with a strong focus on road freight, warehousing, distribution, and customs.Proven success managing operational between Mexico and the USA.Proven track record in business development and sales within the logistics industry.Strong analytical skills with the ability to develop and implement data-driven strategies.Excellent interpersonal and communication skills, with the ability to influence and manage relationships at all levels.Ability to work collaboratively in a matrix organization and manage cross-functional teams.Proficiency in MS Office Suite (Excel, PowerPoint, Word) and logistics management software.Ability to speak both English and Spanish fluently.Direct knowledge and experience in the USA-Mexico cross-border business (dynamics, services, decision making…).Willingness to travel as required (up to 40% of the time).