As Sodexo's Director of Client Retention & Engagement, you will lead strategic efforts to retain and grow our Campus client portfolio by developing winning business solutions, building strong relationships, and driving financial performance. You’ll analyze client needs, craft compelling proposals, and collaborate across teams to deliver value and innovation. This role requires deep financial acumen, CRM expertise, and the ability to influence stakeholders at all levels. You’ll travel frequently (60%+), engage with clients and students, and ensure high-quality data and reporting to support retention and growth strategies. Employee will reside near a major airport in the territory: TX, OK, LA, MS, AR, MO, KS, NE, IA, IL, IN, MI, WI and MN.
Incentives Commission plan, vehicle allowance What You'll Do Manage a multi-year portfolio and develop retention strategiesInfluence cross-functional teams without formal authorityBuild and present winning proposals that drive client retentionTravel extensively to engage with clients, students, and leadershipLead retention presentations and assist in contract developmentConduct cost-benefit and needs analyses to shape business solutionsResearch market trends and competitor strategiesEnsure CRM data quality and reporting compliance What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring Proven success in client relations or sales, preferably in the Campus segmentStrong financial acumen and strategic thinkingAbility to read and respond to RFPs effectivelyExcellent communication and relationship-building skillsExperience working with C-suite and senior leadersComfort with frequent travel (60%+)CRM management expertiseAbility to manage conflict and influence without authorityValid driver's license required Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement: Bachelor's degree or equivalent experience
Minimum Functional Experience: 7 years