Our Company BrightSpring Health Services Overview BrightSpring Health Services is a Louisville headquartered leader in complementary home and community based health services for complex populations, with integrated clinical and pharmacy solutions across care settings. Following its combination with PharMerica, BrightSpring operates a diversified care and pharmacy platform—serving patients and provider partners nationwide—which makes intelligent automation a pivotal enabler of clinical, operational, corporate, and pharmacy outcomes at scale. We’re seeking a Director of Process Automation who blends hands on technical depth (RPA, UiPath, Generative/Agentic AI) with proven people leadership experience. You will own the automation strategy, portfolio, and delivery model across BrightSpring’s businesses - driving measurable impact in Pharmacy, Home Health, Hospice, Corporate, and other lines of business. Responsibilities Strategy & Vision + Define and socialize a multi‑year automation strategy (RPA → Intelligent Document Processing → GenAI & agentic orchestration) aligned to BrightSpring ’ s clinical, pharmacy, corporate, and operational roadmaps. + Stand up and lead an AutomationCenter of Excellence (CoE): standards, SDLC, reusability, security, self‑healing and resilience patterns, observability, and performance SLAs for bots, automations, and AI agents. + Establish intake, prioritization, and portfolio governance that maximizeROI, risk reduction, and time‑to‑valueacross lines of business. Delivery & Architecture + Architect scalable solutions withUiPath(Studio/StudioX, Orchestrator, Automation Hub, Process & Communications Mining, Document Understanding) or compatible platforms; integrate with EHR/clinical systems, pharmacy platforms, ERP/HRIS, and payor/EDI rails. + BuildGenAI‑augmented automations(e.g., retrieval‑augmented responses, prompt orchestration, guardrails) andagentic AIpatterns (task decomposition, tool use, human‑in‑the‑loop) for complex, multi‑step workflows. + Lead hands‑on design/code reviews; create reusable components, connectors, and templates; institute robust exception handling, idempotency, self-healing, and resilience patterns (e.g., automated retries, dynamic rule adaptation, fallback workflows, and human‑in‑the‑loop recovery). + Implement end‑to‑end telemetry and bot SRE practices: health checks, tracing, drift detection, and capacity planning. Risk, Compliance & Quality + Embed privacy-by‑design and security-by‑default; ensure adherence to BrightSpring’s enterprise compliance program and healthcare data standards. + Maintain rigorous change management, access governance, and auditability for all automations across environments. People & Partnership + Hire, mentor, and develop a high‑performing team of RPA engineers, automation architects, and AI engineers; establish a federated model with “citizen developers” where appropriate. + Partner with Pharmacy, Home Health, Hospice, Corporate, and other business units to identify and deliver automation at scale. + Collaborate with IT Security, Data/AI, and Product teams to ensure alignment with enterprise architecture and standards. Qualifications + Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience. + 15+ years of hands on software/IT development experience with strong proficiency in RPA / Intelligent Process Automation and workflow automation. + 5+ years of proven people leadership experience. + Expert level experience with UiPath (or compatible enterprise RPA platforms) across design, development, Orchestrator, and operations. + Demonstrated delivery of GenAI augmented automations (prompt engineering, safety/guardrails, evaluation) in production. + Deep understanding of integration patterns (APIs, web services, message queues), error handling, and secure credential management. + Excellent communication, stakeholder management, and business case development skills. Preferred Qualifications + Experience applying agentic AI (multi agent orchestration, tool use, autonomous task planning) to enterprise process automation. + Healthcare data and interoperability exposure (e.g., HL7/FHIR, EDI/X12, NCPDP) and familiarity with pharmacy operations and medication workflows in long term care, hospice, home infusion, and specialty. + Background in automation mining and process intelligence (task/process mining, conversation intelligence) to drive discovery and prioritization. + Practical experience with Microsoft Azure (preferred) or compatible cloud platforms (AWS, GCP), including containerized orchestration and DevOps for automation pipelines and Databricks. + Working knowledge of HIPAA privacy/security principles and audit expectations. + Design and operate self healing bot frameworks that automatically detect failures, diagnose root causes, and recover with minimal human intervention. + Certifications: UiPath Advanced RPA Developer, Solution Architect, or equivalent. + Program management experience for enterprise automation initiatives. About our Line of Business BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visitwww.brightspringhealth.com. Follow us onFacebook (https://www.facebook.com/brightspringHS) ,LinkedIn (https://www.linkedin.com/company/brightspringhealth) , andX (https://x.com/BrightSpringHS) . Additional Job Information Why Join Us? + Shape the automation strategy for a next generation healthcare AI platform. + Collaborate with visionary engineers, clinicians, and product leaders. + Drive meaningful impact through intelligent automation in clinical and pharmacy workflows. + Enjoy a competitive compensation and benefits package tailored for top tier talent. ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-KY-LOUISVILLE ID 2026-182677 Line of Business BrightSpring Health Services Position Type Full-Time