Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Director Institute II is the main administrative leader for Pulmonary Medicine provider groups and oversees clinical operations of moderate complexity. This role manages and supports teams that may include program and project managers, analysts, coordinators, allied health staff, and specialized functions such as clinical programs, accreditation, and consulting. The Director focuses on helping providers deliver efficient, high-quality care by improving scheduling, patient access, productivity, financial performance, and the overall patient experience, while also supporting service line growth and quality initiatives. Working closely with Market leadership and Shared Services, the Director serves as a key liaison to ensure operations run smoothly, service expectations are met, and leadership is kept informed through regular business updates. **A caregiver in this position works days Monday - Friday from 8:00 a.m. - 5:30 p.m.** A caregiver who excels in this role will: + Manages and monitors provider volume, access, and productivity. Collaborate with physician and APP leadership to optimize provider productivity. Responsible for maintaining a productive provider schedule (weekly or inpatient service). Manages provider template design, decision tree and provider fill rates (outpatient institutes). Leads team responsible for provider recruitment, onboarding, and offboarding. Manage provider allocation to exam room, OR, and procedure blocks provided by market teams and partner with market to support facility space utilization. Works with hospital teams to enable hospital throughput. + Partners with ambulatory operations for inbound and outbound patient scheduling (outpatient institutes). Responsible for partnering with Ambulatory Operations and Access Team to ensure scheduling algorithms and standard work are optimized routinely (outpatient institutes). Works closely with local teams to ensure they are structured to meet patients served and growth targets. Responsible for aligning practices within market to enterprise standards established by Institute. Implements practice support models and ensure coordination between local provider support teams. + Responsible for service line financial performance (patient level encounter reporting): revenue per encounter, cost per encounter, contribution margin, LOS observed to expected. Accountable to achieving service line revenue expectations within a market. Consistently evaluates profitability of services at each location to inform appropriate site of service. Consults market and shared services on opportunities for revenue enhancement and cost reduction opportunities. + Responsible for executing strategic growth plans, provider recruitment, and programmatic development according to the long-term strategic plan. Implement new practice models, adoption of new technology and expansion of novel clinical services within a market. + Closely partners with all Quality, Patient Safety and Experience (QPSE) teams to execute objectives and key results. Ensures adoption of Institute based quality systems and metrics to drive quality improvement work within a market. Aligns specialty service lines quality goals with Institute quality goals and objectives. Supports local market QPSE initiatives from market leadership teams. Ensures market achieve specialty standards for patient experience within market footprint. Assures regulatory requirements (TJC, AHCA, CMS, NFPA, OSHA, etc.) are met. Collaborates with the governing body, management, medical staff and clinical staff in planning, promoting and conducting department performance assessments and improvements. + On behalf of the Executive Director, may be asked to consult teams in different markets to drive clinical and operational standards across the Cleveland Clinic. Minimum qualifications for the ideal future caregiver include: + Bachelor's Degree in Business, Health Care Administration or a related field and five years of progressively responsible experience, including supervisory experience OR Master's Degree and three years of experience + Operational Experience + Demonstrate high proficiency in written and verbal communication + Engage in strong team engagement and performance among direct reports + Establish seamless communication with executive leadership and clinical teams Preferred qualifications for the ideal future caregiver include: + Master's Degree + Experience with pulmonary function testing + Leadership experience, ideally managing multi-site or matrixed healthcare operations + Background in healthcare administration, healthcare finance or clinical operations **Physical Requirements:** + Ability to perform work in a stationary position for extended periods. + Ability to operate a computer and other office equipment. + Ability to communicate effectively and exchange accurate information. + Ability to travel throughout the health system. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required for procedures. **Pay Range** Minimum Annual Salary: $101,900.00 Maximum Annual Salary: $155,390.00 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities