At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleDirector II Safety Quality Patient Experience

                        

LocationMayfield Hts

                    

FacilityHillcrest Hospital

                     

DepartmentOffice of SQPE East-Clinical and Operational Improvement

                      

Job CodeT97906

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

The Director II, Safety, Quality, and Patient Experience (SQPE) provides strategic leadership for safety, quality, and patient experience initiatives across an assigned submarket, including oversight of the largest hospital within that region. This role is responsible for advancing Cleveland Clinic’s commitment to delivering STEEEP care—Safe, Timely, Effective, Efficient, Equitable, and Patient-Centered—while ensuring compliance with regulatory, accreditation, governance, and reporting requirements. The Director leads SQPE teams across multiple facilities, driving consistency in quality assurance, performance improvement, patient safety, and patient experience processes. In partnership with medical staff, hospital leadership, and operational teams, this leader monitors clinical performance outcomes, identifies opportunities for improvement, and leads initiatives that enhance quality, safety, and patient outcomes across both hospital and affiliated ambulatory settings. The role collaborates closely with experts in nursing quality, patient experience, accreditation, infection prevention, environmental health and safety, radiation safety, high reliability, and other disciplines to promote a unified approach to operational excellence. Additionally, the Director supports the implementation of Cleveland Clinic’s objectives, key results, and operations management strategies while ensuring effective quality and safety programs are sustained throughout the submarket.

A caregiver in this position works Monday through Friday from 8:00am to 5:00pm. This role will require travel throughout the east submarket as well as occasional travel to CC Main Campus.

A caregiver who excels in this role will:  

Direct safety, quality, and patient experience (SQPE) across a submarket and serve as the onsite leader for SQPE at the largest hospital within that submarket. Ensure compliance with reporting, accreditation, and governance requirements within their submarket. Enable the STEEEP (Safe, Timely, Effective, Efficient, Equitable, and Patient-Centered) focus on SQPE. Lead submarket and hospital SQPE departments to ensure consistency in application of assurance and improvement processes. Monitor measured outcomes of clinical care activities, identify opportunities for improvement, and lead clinical improvement activities to improve those measured outcomes. Ensure documentation of the results of clinical activities and that their submarket assignments maintain an effective SQPE program.  Assist facility leaders across the submarket with survey preparation and management of regulatory or accreditation surveys.   Ensure physician-specific quality data is trended and made available for re-credentialing including appropriate communication of provider information across facilities as permitted by data sharing agreements.  Coordinate public reporting of quality data and serve as a liaison with reporting agencies.  Ensure all required measures are collected, validated for data integrity, and reported to appropriate entities, including any external organizations which Cleveland Clinic has agreed to participate in.  Ensure staff development, counseling, performance evaluations, and hiring of positions for all direct reporting areas.  Develop, maintain and/or manage policies, procedures and budgets.  

Minimum qualifications for the ideal future caregiver include:  

Master’s degree OR bachelor's degree and 7 years of relevant, progressive healthcare management experience with full understanding of hospital requirements for SQPECertified Professional Healthcare Quality (CPHQ).  Six years of relevant healthcare management experience with full understanding of hospital requirements for SQPE.  

Preferred qualifications for the ideal future caregiver include:  

Registered Nurse (RN), Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP), Certified in Infection Control (CIC), process improvement certification, certified in infection control and/or Certified Patient Experience Professional (CPXP).  

Why You'll Love Working with Us:

403(b) Savings & Investment PlanInvestment Pension Plan (IPP) Tuition ReimbursementPaid Time Off (PTO) Employee DiscountsDental and Vision Plans Life Insurance and Disability 

Physical Requirements:

Required Physical and Environmental Demands: Requires frequent walking from department to department; requires sitting at a workstation or desk; requires standing; work may include occasional pushing and/or pulling, lifting, and carrying objects weighing up to 20 lb., such as files, documents, and computer printouts.Work requires finger dexterity and eye hand coordination to operate a computer keyboard at a moderate skill level.Working Conditions: Physical Requirements: Sitting: Frequently (34% - 66% of the time) Standing: Frequently (34% - 66% of the time) Walking: Occasionally (1% - 33% of the time) Bending: Occasionally (1% - 33% of the time) the time.Mental Demands: Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department director, physicians and other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.Special Demands: Needs minimal sustained direction in assessing needs, directing staff, and conducting departmental and professional responsibilities; self-starting and self-motivating; working hours may exceed eight hours per day and is based on what is needed to accomplish work at hand. OSHA Category: (for Blood-borne pathogens).Minimal or No potential for exposure. Ages of Patients Served: Provides patient care or has patient interaction to all age's specific population of patients.

Personal Protective Equipment:

Follow Standard Precautions using personal protective equipment as required for procedures.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic is pleased to be an equal employment opportunity employer.