At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleDirector I Safety Quality Patient Experience

                        

LocationEuclid

                    

FacilityEuclid Hospital

                     

DepartmentOffice of SQPE East-Clinical and Operational Improvement

                      

Job CodeT97905

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Euclid Hospital and experience world-class healthcare at its best. Cleveland Clinic Euclid Hospital offers a complete continuum of care, including emergency services, sub-acute care, rehabilitation and outpatient care. Here, you will work alongside a team of dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As the Director of Safety, Quality and Patient Experience (SQPE), you will direct SQPE within Cleveland Clinic’s South Pointe Hospital, act as a member of the local leadership team and support unique challenges within South Pointe Hospital. SQPE Directors model Cleveland Clinic Core Values and behavioral standards, ensure compliance with reporting, accreditation and governance requirements, enable the safe, timely, effective, efficient, equitable and patient-centered (STEEEP) focus on SQPE, lead hospital SQPE departments to ensure consistency in application of assurance and improvement processes, and collaborate with subject matter expert leaders in nursing quality, accreditation, environmental health and safety (EHS), and more to drive the organization to a consistent approach to being the best place to get care anywhere.    

A caregiver in this position works Monday through Friday from 8:00am to 5:00pm.

A caregiver who excels in this role will:  

Collaborate with leadership and support teams to develop and maintain an integrated quality plan to achieve safety, quality and patient experience goals.  Act as an accountable partner for all clinical areas within their areas of responsibility  Communicate priorities to stakeholders at all levels and drive performance on hospital OKRs related to safety, quality, and patient experience.  Support the medical staff peer review and committees for quality improvement.  Ensure ongoing professional practice evaluation and focused evaluations are conducted thoroughly and justly.  Drive continuous improvement activity around quality, safety, and patient experience priorities and coordinate improvement projects.  Ensure continuous patient and survey readiness for the hospital and all associated outpatient locations.  Act as the local leader with the infection prevention department to reduce infections.  Measure and analyze data reflecting processes and outcomes prioritized by the hospital and Clinical Transformation Leadership Team.  Act as the local expert in safety and quality performance for the hospital.  Facilitate dashboard reviews, data analysis and decision-making from data.  Identify and address root causes to lead to sustainable improvement.  Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model. Coach others to improve organizational capacity for improvement.  Manage the budget for the local quality department as a steward of limited resources.  Support enterprise improvement projects as necessary.  Develop relationships with skilled nursing facilities, home care agencies, and other groups that support the patients served by the hospital.  Present to the governing body on quality performance and goals.  Ensure productivity, performance, and engagement of local clinical transformation team members regardless of reporting relationships. Manage SQPE at a multiple campus hospital under a single Medicare provider number or a large specialized medical center as defined by Vizient but does not dual hat as a submarket leader.  

Minimum qualifications for the ideal future caregiver include:  

Bachelor's degree in nursing, healthcare administration, business, engineering or related fieldSeven years process improvement or quality management experienceCertified Professional in Healthcare Quality (CPHQ) upon hire or within one year of hireProgressive quality and performance improvement research, leadership, supervision or project team management

Preferred qualifications for the ideal future caregiver include:  

Master’s DegreeHealthcare experienceCertified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP), Certified in Infection Control (CIC) and/or Certified Patient Experience Professional (CPXP)Process Improvement certification (Lean, Six Sigma, etc.)

Why You'll Love Working with Us:403(b) Savings & Investment PlanInvestment Pension Plan (IPP) Tuition ReimbursementPaid Time Off (PTO) Employee DiscountsDental and Vision Plans Life Insurance and Disability 

Physical Requirements:

Ability to communicate and exchange accurate information.Ability to perform work in a stationary position for extended periods.Ability to work with physical records or operate a computer or other office equipment.In some locations, ability to travel throughout the hospital system.In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follow standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities