Join Cleveland Clinic Euclid Hospital and experience world-class healthcare at its best. Cleveland Clinic Euclid Hospital offers a complete continuum of care, including emergency services, sub-acute care, rehabilitation and outpatient care. Here, you will work alongside a team of dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. **A caregiver in this position works** **Monday through Friday from 8:00am to 5:00pm.** A caregiver who excels in this role will: + Collaborate with leadership and support teams to develop and maintain an integrated quality plan to achieve safety, quality and patient experience goals. + Act as an accountable partner for all clinical areas within their areas of responsibility + Communicate priorities to stakeholders at all levels and drive performance on hospital OKRs related to safety, quality, and patient experience. + Support the medical staff peer review and committees for quality improvement. + Ensure ongoing professional practice evaluation and focused evaluations are conducted thoroughly and justly. + Drive continuous improvement activity around quality, safety, and patient experience priorities and coordinate improvement projects. + Ensure continuous patient and survey readiness for the hospital and all associated outpatient locations. + Act as the local leader with the infection prevention department to reduce infections. + Measure and analyze data reflecting processes and outcomes prioritized by the hospital and Clinical Transformation Leadership Team. + Act as the local expert in safety and quality performance for the hospital. + Facilitate dashboard reviews, data analysis and decision-making from data. + Identify and address root causes to lead to sustainable improvement. + Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model. + Coach others to improve organizational capacity for improvement. + Manage the budget for the local quality department as a steward of limited resources. + Support enterprise improvement projects as necessary. + Develop relationships with skilled nursing facilities, home care agencies, and other groups that support the patients served by the hospital. + Present to the governing body on quality performance and goals. + Ensure productivity, performance, and engagement of local clinical transformation team members regardless of reporting relationships. + Manage SQPE at a multiple campus hospital under a single Medicare provider number or a large specialized medical center as defined by Vizient but does not dual hat as a submarket leader. Minimum qualifications for the ideal future caregiver include: + Bachelor's degree in nursing, healthcare administration, business, engineering or related field + Seven years process improvement or quality management experience + Certified Professional in Healthcare Quality (CPHQ) upon hire or within one year of hire + Progressive quality and performance improvement research, leadership, supervision or project team management Preferred qualifications for the ideal future caregiver include: + Master's Degree + Healthcare experience + Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP), Certified in Infection Control (CIC) and/or Certified Patient Experience Professional (CPXP) + Process Improvement certification (Lean, Six Sigma, etc.) Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Ability to communicate and exchange accurate information. + Ability to perform work in a stationary position for extended periods. + Ability to work with physical records or operate a computer or other office equipment. + In some locations, ability to travel throughout the hospital system. + In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** + Follow standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $53.90 Maximum hourly: $82.19 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities