Support Center - Irving

The Director - Field Merchandising is responsible for taking the commercial strategy and plans from merchandising, marketing, and supply chain and translating it into a locally relevant, store friendly program to drive consistent and scalable in-store execution to customers across all divisions, regions, districts and stores. Ensures feedback and local needs are incorporated into the strategic plans through excellent collaboration with merchants, marketers, and supply chain teams. Works cross-functionally with store operations, customer experience, and communications to facilitate repeatable, efficient and effective tactics to maximize sales.

Major Activities

Store Service Initiatives:

Lead a team of Field Merchandising Managers to have effective impact in amplification of company initiatives, and effectively build and influence business strategies to maximize on regional trends.In partnership with Regional and District leadership, develop and implement clear strategies to maximize sales in high performing stores, and grow sales in opportunity stores, anchored in effective field commercial execution of selling strategies, operational execution, product knowledge, event implementation, and talent development.Coordinate cross-functionally to support and drive local/regional efforts in execution of experiential activations, inclusive of events, training, store operations and experience in high touch categories of front end, balloons, fabric, etc.Own and amplify two-way communication efforts initiated from the field to support center partners to effectively capitalize on local / regional opportunities.Serve as a liaison in planning and preparation for localized events, PR events, Grand Opening events, and seasonal execution events.

Innovation and Process Improvement:

Stay updated with the latest trends in customer service, retail operations and store technology to influence current and future initiatives.Introduce innovative ideas and best practices to enhance field merchandising, field product knowledge, localization, and overall customer experience.Influence and lead continuous improvement initiatives to boost efficiency and customer satisfaction.

Communication/Cross-Functional Partnerships:

Collaborate with various departments to ensure effective resource allocation and project success.Create a sense of urgency and entrepreneurial leadership style among team and cross-functional teams.Facilitate proactive communication that links Store Operations, Merchandising, Supply Chain, Technology, Stores, the vendors, and all other cross-functional teams as needed.Encourage two-way communications and promote shared learning, empowering team members to resolve issues by delegating tasks to the appropriate level.Inspire, collaborate, and move the cross-functional team towards a unified vision, relentlessly putting the Customer first and at the center.Cultivate strong cross-functional partnerships with key business areas needed to support company sales and profit goals.Ensures teamwork and cohesion between teams, business units, and other company functions.

Leadership & Developing Teams

Demonstrate agility in leadership style and flexibility of approach, with the ability to think strategically (high-level) and tactically (to drive execution)Attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team.Lead a sales-focused culture that empowers the team to take risks, creates space for innovation, and expects cross-functional collaboration.Manage performance and be a strong developer of talent and drive succession planning and talent development for areas of responsibility.Establish an innovative, collaborative, accountable, and inclusive culture that attracts and retains talent in the organization.Clearly communicate objectives and priorities to the team creating alignment with the Company’s strategic goals, clearly defining and communicating the department’s goals to achieve a singular vision across the team.

Other duties as assigned

Preferred Education

BA/BS degree in Business, Retail Management, or related field
 

Minimum Type of Experience Required

10+ years of Retail/Store Operations experience exhibiting progressively responsible assignments.Considerable experience leading cross-functional teams.Project Management experience managing complex companywide programs and initiatives.Experience using consumer insights and competitive analysis to manage the execution and evolution of strategy.

Other

Proven experience in managing complex projects with multiple stakeholders.Expertise in project management methodologies and tools.In-depth knowledge of retail operations, customer service best practices and industry trends.Strong organizational, analytical, and communication skills.Ability to work cross-functionally and drive collaboration across the organization.Strategic thinking and problem-solving abilities.Excellent verbal, written communication skills.Demonstrates ability to drive business results successfully.Demonstrates ability to adapt quickly and lead through change.Strong organization, time management, and prioritization skills with the ability to work on multiple projects simultaneously.Able and open to travel.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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