At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Network & Acquiring Solutions

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide.

We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

About the Role

The Director Enterprise Payments Product Development is an exciting role, responsible for building modern, scalable enterprise payment capabilities and ensuring high quality predictable delivery across global markets. This role sits within the Enterprise Payments Centre of Excellence and partners closely with Product Management Architecture Engineering Operations and Market teams to translate product strategy into robust technical capabilities and platform solutions.

This leader will be accountable for shaping how Enterprise Payments capabilities are designed, built, and delivered, while driving modernization of legacy payment flows and scaling bank based money movement solutions globally. The role reports to the VP Leader in the India Centre of Excellence and plays a critical role in transforming how payment platforms are developed at American Express.

Key Responsibilities

Lead and grow a high performing product development organization responsible for delivering enterprise grade payment capabilities across Bill Payments bank account verification and bank network based money movement

Translate enterprise and product management strategies into clear capability roadmaps, technical delivery plans and executable backlogs aligned to priorities

Lead discovery and technical solutioning for new payment flows, bank integrations and money movement capabilities supporting critical customer and business journeys

Own Product delivery outcomes for Enterprise Payments products including quality reliability scalability and time to market across global releases

Partner with Architecture and Engineering leaders to design and evolve modern payment platforms enabling reuse standardization and market expansion

Define and refine capabilities features user stories and acceptance criteria ensuring solutions meet functional regulatory operational and market needs

Develop and syndicate integrated release plans across Product Management Engineering Operations Strategy and Market stakeholders

Balance global platform standardization with market specific requirements ensuring scalable solutions while meeting regulatory and local banking needs

Prioritize and sequence work across multiple scrum teams managing dependencies risks and trade-offs across competing enterprise initiatives

Drive modernization of payment capabilities including migration from legacy solutions to resilient scalable and cloud enabled platforms where applicable

Establish and monitor delivery and performance metrics to improve predictability throughput quality and incremental value delivery

Act as a senior bridge between technical teams and business stakeholders ensuring alignment transparency and strong execution discipline

Foster a culture of partnership, delivery excellence, continuous improvement and accountability within the Enterprise Payments organization

Champion modern product development and delivery practices including agile ways of working iterative value delivery and strong collaboration across teams

Requirements/Qualifications

8+ years of leadership experience leading Product Development, Product Management, Platform Engineering or a similar role.

Deep interest in payments and financial technology with experience or exposure to Bill Pay A2A payments ACH RTP wires or bank integrations strongly preferred

Proven experience building and leading high performing teams across multiple locations and working effectively in a global enterprise environment

Demonstrated ability to deliver enterprise platforms or shared services that support multiple business units and markets

Strong analytical and problem solving skills with the ability to navigate ambiguity make trade-offs and drive execution at scale

Ability to influence and partner effectively with senior leaders across Product Management Technology Operations and Business teams

Experience driving modernization initiatives and adopting new ways of working including scaled agile delivery models

Bachelor’s or Masters’ Degree in Engineering, Product, Business or related field.

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.