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Job Category
Employee SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are seeking a highly experienced and strategic Director of Employee Relations to lead our Employee Relations efforts across the LATAM region, including Mexico, Chile, Colombia, Brazil, Argentina, and Peru. This position will be based in our Polanco office in Mexico City and will report directly to the Regional Leader. The ideal candidate will have a minimum of 8 years of experience in **Employee Relations or broader HR roles, with knowledge of LATAM labor laws, practices, and cultural nuances.
This role requires a proactive leader who can navigate complex employment matters, implement best-in-class ER strategies, and foster a culture of fairness, inclusion, and compliance across the region.
Key Responsibilities
Serve as the primary Employee Relations point of contact for LATAM countries: Mexico, Chile, Colombia, Brazil, Argentina, and Peru**Provide guidance and coaching to HR Business Partners, people leaders, and employees on a broad range of ER matters including performance management, workplace investigations, disciplinary actions, and conflict resolution.Ensure compliance with all local labor laws and regulatory requirements across the LATAM region.Conduct and oversee internal investigations related to employee complaints, policy violations, or other sensitive matters.Partner with Legal, Compliance, and other cross-functional teams to ensure alignment on risk mitigation and legal exposure.Monitor and analyze ER trends and key performance indicators to drive continuous improvement and report findings to leadership.Develop and deliver training to managers and employees on ER best practices, policies, and local employment law updates.Participate in or lead initiatives to enhance employee experience, organizational culture, and employee trust and engagement.
Qualifications:
Preferred Attributes
Experience supporting LATAM countries in a regional capacity.Certification in Labor Relations or Employee Relations (e.g., SHRM, HRCI).Legal or compliance background is a plus.High emotional intelligence and ability to influence at all levels.Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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