At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) provides payment solutions that help corporations and small businesses run and grow their operations. Within GCS, the Product Development & Enterprise Solutions team leads product innovation, digital experience, and business development initiatives across the portfolio.

We are seeking a Director, Product Strategy & Solution Design to lead a critical Digital Product Development function within our Middle Market platform. You will lead the definition and design of complex product solutions and support the delivery of integrated digital capabilities as the platform continues to evolve. This role plays a central part in ensuring solutions are cohesive and aligned with our long-term architectural direction and ambition to deliver a best-in-class digital experiences for our commercial customers.

How you will make an impact in this role?

Reporting to the VP, Commercial Digital Experiences, you will:

Define and lead end-to-end solution strategy for complex customer and business problems, spanning multiple products, platforms, and servicesShape the evolution of our Middle Market digital platform, including expense management capabilities and customer migration to modern infrastructureTranslate customer and commercial needs into scalable, secure solution architectures aligned to governance and technology standardsIdentify ecosystem capability gaps and influence product roadmaps and investment prioritiesLead cross-functional discovery and solution alignment across Product, Engineering, Design, Analytics, Operations, and Commercial teamsDevelop clear solution narratives and artifacts to enable senior decision-makingGuide teams from ambiguity to structured execution, balancing strategic ambition with delivery feasibilityLead and develop a small team of Product Managers, providing clarity, coaching, and direction

Minimum Qualifications

5+ years in Product Management or solution-oriented product roles with ownership of complex, multi-product or platform solutionsDemonstrated ability to decompose ambiguous problems and define integrated, outcome-driven solutionsStrong technical fluency and ability to engage Engineering on architecture, constraints, and risk trade-offsExperience operating cross-functionally within large, matrixed organizationsProven stakeholder management skills, including influencing senior leaders without direct authorityExperience applying structured product and delivery frameworks (e.g., agile, discovery-led development, outcome-based road mapping)Familiarity with leveraging AI tools within product discovery and solution design, with appropriate governance awareness

Leadership Profile

Demonstrates humility, rigor, and decisive problem-solvingBuilds trust and psychological safety while navigating complexity and conflictSynthesizes diverse stakeholder input into clear strategic directionDrives iterative progress with disciplined risk management and measurable value delivery

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.