ADP is hiring a **Director Client Service & Product Support.** **In this role,** you’ll provide the strategic focus of the Wisely Card organization to ensure delivery of optimal service and improvement of overall client and associate satisfaction and financial goals. You will also provide overall direction and leadership to your team and manage the activities of team members through guidance, direction, development and coaching. You will handle complex, escalated and unresolved client issues. You will anticipate business and regulatory issues, and recommend product, process or service improvements. You may occasionally serve as backup for the Service Executive to whom you report. **No two days are the same** , you are responsible for ensuring ADP’s compliance with regulatory (e.g., regulation E) and third-party requirements. You should have knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations. Escalating operational gaps or compliance concerns with management. You will participate in compliance related training and communication programs, as needed. You will implement compliance training to associates based on job responsibilities and monitor and evaluate associate performance, including compliance related matters, provide learning or coaching opportunities, and take corrective action, if necessary. **To thrive in this role,** you must have a way with clients and team members to build rapport, establish trust, and shine with professionalism. You will partner with Implementation, Product, and other internal partners to ensure that clients derive the full value of their ADP products and services. Our client satisfaction scores, and client team sentiment will make you proud when done successfully. We'll also have a healthy dose of fun along the way. You can find a career here and relationships that last in a company that values inclusion. Ready to #MakeYourMark? **Apply now!** To learn more about Client Services at ADP, watch here: https://adp.careers/Client\_Services\_Videos **WHAT YOU'LL DO:** Responsibilities **What you can expect on a typical day:** **Service Support:** You will provide back-end support to the Service organization, and they have some of the world's largest and most prestigious organizations in their book of business. You will be responsible for delivering on the execution of organizational excellence and profitable growth. You will serve as a consultant and business partner to Senior Management internally and to the Client's Executive Management. You work with a distributed service team, consult with internal clients and evaluate worksite needs in regard to services, proactively developing, implementing, and monitoring service plans which will directly impact the effectiveness of client companies. As necessary, you will act as an escalation point person. **Client Relationship Policy Management:** You will provide continual communication and coordination for functional activities to other departments to ensure effective client support. You will coordinate with Enterprise Learning, Global Product & Technology, Sales, Implementation and other supporting departments on all product and program changes and provide technical support for resolution of issues as they arise. You will collaborate with other departments on strategic objectives and coordinate efforts between departments to meet those objectives. **Department Leadership:** You will serve as leader, and role model, leading, directing, motivating, coaching, counseling, and mentoring while providing daily support and direction to your team. You will be tasked with managing more complex situations and escalated issues, leading projects for clients internally that involve the Wisely Card offering. You will assist with performance planning and associate development and take a front-line role in training all new associates in your space. You will routinely conduct performance evaluations, succession planning and take corrective action when appropriate. You will also prepare, monitor, and maintain reports, project plans, and budgets. **Drive Strategic Programs:** You will participate in major initiatives including new products and services, and programs aligned with organizational strategy, helping to ensure organization alignment and execution of strategic changes. **TO SUCCEED IN THIS ROLE: Required Qualifications** + 8 years of relevant/related experience required + 3 years of leadership experience A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include: + Experience noted above, OR + Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success **Bonus points for these:** **_Preferred Qualifications_** + **Wisely Card experience** is **highly** preferred for this position + Experience in improving processes, leading projects with notable risk and complexity, developing the strategy for project execution, and conceptual and innovative thinking to develop solutions + Creating, developing, implementing and measuring KPI’s + Excellent communication skills + Fast learner + Ability to influence + Analytical **YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:** + **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. + **Belong** by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. + **Grow your career** in an agile, dynamic environment with plenty of opportunities to progress. + **Continuously learn** through ongoing training, development, and mentorship opportunities. + **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones. + **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. + **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live. + **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about. What are you waiting for? **Apply today!** \#LI-Hybrid \#LI-AH1 Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $98,000.00 - USD $198,800.00 / Year* *Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.