At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions. 

The Corporate Functions Governance & Control team within AENB HQ governs first line of defense risk management centrally for the corporate functions: AENB HQ, Corporate Affairs & Communications, Colleague Experience Group, Enterprise Strategy, Enterprise Shared Services, General Counsel’s Office, and Global Risk & Compliance.

The Corporate Functions Governance & Control team is looking for a Director, Change Management and Transformation Initiatives to lead a diverse team of high-performing professionals focused on ensuring enterprise risk management expectations are embedded across seven Corporate Functions business units. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. 

The Director will:

Act as the primary point of contact for coordinating change initiatives and activities across the Corporate Functions, ensuring alignment with enterprise policies and governance requirements. Oversee enterprise-wide initiative to strengthen our risk management capabilities and controls for the Corporate Functions, ensuring timely updates, artifact closure, and coordination with PMOs on milestone delivery. Manage changes related to policies, risk committees, and initiatives, including project planning, communications, and training. Execute ad hoc governance activities as needed, such as coordinating attestations for models and business impact analyses. Provide advisory support on risk memos to ensure risks are clearly assessed and communicated. Advise on end-to-end new product approval processes, including: performing process scoping, coordinating cross–risk stripe assessments and managing governance processes, including committee approvals Collaborate with stakeholders across the Corporate Functions to ensure governance processes are implemented effectively, risks are appropriately assessed, and operational standards are consistently met.

Required Qualifications:

6+ Years experience in large-scale project and program management within financial services Experience navigating enterprise or operational risk management lifecycle activities Excellent communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts Expertise in process management/governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds

Preferred Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Translating enterprise or operational risk strategy and appetite into execution guidelines Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure risks are managed within agreed thresholds Implementing risk governance frameworks Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards

Guardian

Salary Range: $130,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions