**Details** + **Department:** Case Management + **Schedule:** Full time Day Shift + **Hospital:** Ascension Sacred Heart Pensacola + **Location:** Pensacola, Florida + Eligible for an annual bonus incentive As the Director of Case Management for our Acute Care Services, you will lead the strategy, operations, and performance of our case management program—driving evidence-based care, reducing clinical variation, and improving outcomes through strong multidisciplinary collaboration. **Benefits** + **Comprehensive health coverage:** medical, dental, vision, prescription coverage and HSA/FSA options + **Financial security & retirement:** employer-matched 403(b), planning and hardship resources, disability and life insurance + **Time to recharge:** pro-rated paid time off (PTO) and holidays + **Career growth:** Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning + **Emotional well-being:** Employee Assistance Program, counseling and peer support, spiritual care and stress management resources + **Family support:** parental leave, adoption assistance and family benefits + **Other benefits:** optional legal and pet insurance, transportation savings and more _Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process._ **Responsibilities** Direct case management services, workflow, and resources. + Formulate and implement operational strategies and initiatives in the case management program. + Direct and evaluate all services provided, including care plan development, service level determination, and complaint management to achieve performance and quality control objectives. + Provide specialized expertise, ensure resource alignment with system-wide initiatives, and updates appropriate parties on case management strategies, initiatives, outcomes and issues. + Partner with physicians and others to ensure delivery of evidence-based care and reduction of avoidable clinical variation in care. Collaborate with a larger multidisciplinary team to improve quality outcomes using data and documented best practice. + Responsible for resolving escalated issues arising from operations in the case management department. **Requirements** Licensure / Certification / Registration: + Registered Nurse credentialed from the Florida Board of Nursing obtained prior to hire date or job transfer date required. Education: + Bachelor's degree in nursing or diploma from an accredited school/college of nursing required. + Master's degree or combination of Bachelor's degree and experience preferred. OR 5 years of experience required. + 10 years of experience preferred. + 2 years of leadership or management experience required. + 5 years of leadership or management experience preferred. **Additional Preferences** + Minimum of 5 years of Case Management experience within an Acute Care setting + Minimum of 2 years of proven leadership / management experience, overseeing Case Management teams in an Acute Care setting + Current Case Manager certification from the American Case Management Association (ACMA), or the Commission for Case Manager Certification (CCMC) **Why Join Our Team** Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. **Equal Employment Opportunity Employer** Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) poster. **_Fraud prevention notice_** Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. **E-Verify Statement** Employer participates in the Electronic Employment Verification Program. Please click here (https://www.e-verify.gov/about-e-verify) for more information.