About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

 

Our Account Management team,  acts as the conduit between the client and Foundever™, understanding the client strategy, ensuring account strategy and delivery. As the relationship owner and builder, the Account Management team retains, grows and diversifies the account.

Job Summary

As the owner of a logo, the Account Director may lead a team of Account Managers to ensure the seamless implementation of Foundever Group's strategy across their account. This position is essential for understanding client strategies and priorities, enabling a cohesive Account Strategy that aligns with our business objectives and enhances relationships.

 

Key Responsibilities include:

Serve as the contract custodian and pricing lead. Collaborate with Account Managers on products, policies, operations, quality, training, reporting, and IT. Develop a comprehensive understanding of the customer—delving into their strategy, organizational culture, industry verticals, customer journeys, and unique pain points.

 

The ideal Account Director will proactively identify both obvious and hidden client needs, providing innovative, win-win solutions that go above and beyond expectations.

 

Join us in driving success for our clients and making a meaningful impact!