Work Location:

New York, New York, United States of America

Hours:

40

Line of Business:

TD Securities

Pay Detail:

$150,000 - $215,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Preferred Qualifications:

TD Securities provides a wide range of capital market products and services to corporate, government, and institutional clients. Operating in key financial centers including Toronto, New York, London, Singapore, and Tokyo, we deliver innovative solutions and integrated services for our clients.

Our business is built on collaboration, innovation, and excellence. We are growth-oriented, people-focused, and community-minded, with a relentless focus on providing world-class service and value to our clients.

Department Overview

Global Operations and Business Services partners with front office and internal stakeholders to provide operational support and control functions across the trade lifecycle.
 

The Fixed Income Operations team plays a key role in mitigating risk, improving client service, and delivering seamless trade processing across a diverse product set.

As part of a new Whole Loan business build-out, this role will be instrumental in establishing a best-in-class middle office function to support the full trade lifecycle, with a focus on rollovers, drawdowns, settlements, and controls.

Position Summary

Director will lead the build-out of the Whole Loan Middle Office team in New York.
This individual will be responsible for strategy, team management, and hands-on oversight of operational processes across the end-to-end trade lifecycle. The role requires deep product knowledge of whole loans and related fixed income instruments, as well as the ability to partner closely with front office, technology, and external counterparties to design scalable workflows and ensure flawless execution.

Key Responsibilities

Team Build-Out & LeadershipEstablish and manage a new middle office team supporting the Whole Loan business.Set strategy, develop operating procedures, and create a culture of accountability and collaboration.Recruit, mentor, and develop talent to build a sustainable, high-performing function.

Operational OversightOversee daily processes including rollovers, drawdowns, settlements, and lifecycle events.Ensure accurate and timely trade capture, allocation, confirmation, and reconciliation.Implement and maintain strong controls to mitigate operational and financial risk.

Stakeholder ManagementPartner with Front Office, Sales, Technology, Finance, Legal, and Compliance to design processes and resolve complex issues.Serve as the escalation point for client inquiries and operational challenges.Represent the middle office in governance forums and new business initiatives.

Process Improvement & Strategic InitiativesIdentify automation and workflow optimization opportunities.Drive technology enhancements to support business growth.Ensure compliance with regulatory requirements and internal policies.

Qualifications

8+ years of experience in fixed income operations, with deep expertise in Whole Loan products and lifecycle events (e.g., rollovers, drawdowns, settlements).Proven leadership experience in building and managing teams.Strong understanding of the trade lifecycle from trade capture through settlement.Excellent problem-solving skills with a proactive, hands-on approach.Demonstrated ability to partner effectively with front office and internal stakeholders.Knowledge of relevant systems such as Broadridge, Impact, or other loan servicing platforms preferred.Bachelor's degree in finance, Economics, or related field. Advanced degree or certifications (e.g., CFA) a plus.

The Director, TDS Operations oversees a large and significant multi-faceted operational function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex operational activities/ analysis and/or specialized project support or services within Global Operations.

Depth & Scope:

Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredReports to AVP or VP Global Operations role and leads a multi-faceted / multi-disciplined operational group in Wholesale BankingManages multiple processes across a wide variety of products and servicesResponsible for leading in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for the unitResponsible for operating within appropriate risk parameters and ensuring exception/escalation processes are in placeLong term focus on planning for functional area (horizon of 1 to 3 years +)

Education & Experience:

Undergraduate degree/ college diploma preferred and/or7+ years relevant experience and 5+ years of people management experienceAdvanced knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional OperationsKnowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives.Knowledge of current and emerging trends in the industry and marketKnowledge of risk management environment, standards and regulationsStrong knowledge of process management to drive efficiencyAbility to contribute to strategic direction of the function and provide advice to senior leadershipAbility to forecast initiatives and demand in order to develop annual strategic planSkill in managing budgets and resource allocationAdvanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiativesSkill in talent development and performance managementAbility to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skillsSkill in negotiation and partnershipSkill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quoSkill in leadership, mentoring, coaching and performance managementAbility to exercise sound judgement in making decisionsAbility to communicate effectively in both oral and written form with partners at all levels including senior managementAbility to work collaboratively and build relationshipsSkill in organization and time managementAbility to analyze, organize and prioritize work while meeting multiple deadlinesAbility to work successfully as a member of a team and independentlyAbility to process and handle confidential information with discretion

Customer Accountabilities:

Leads a business unit involved in designing and providing assigned service or functionality covering a significant area of TDS OperationsIdentifies and responds to changes in the business environment and establish action plans to address client issues and prioritiesActs as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experienceTop level escalation point for significant risk matters/exceptions; oversee problem resolutionOversees research, development and implementation of new processes, technologies or operating modelsSets service and control standards, implement and operate systems to monitor service deliveryProvides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvementBuilds a client-centric, collaborative and innovative culture

Shareholder Accountabilities:

Works closely with key business leaders to develop business plan, ensuring the optimal use of resources, and leverage operating model to maximize efficiency, effectiveness and scaleEnsures appropriate escalation protocol is in place and operating losses are reported appropriatelyProtects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as neededCollaborates with service delivery units, technology, finance and other functional specialist groups to ensure integrated service delivery, risk mitigation and compliance with applicable internal and external requirementsOwns process development and documentation; ensure processes utilized are effective and efficientMonitors productivity and efficiency, operating systems to continually improve delivery capability consistent with overall financial and service objectivesActs as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups, and may have sign off authority on projects of larger scale and/or complexityConceptualizes/ defines change framework and contribute to strategy discussions; act as a key change champion for a defined area Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Participates in and/or lead community initiatives and promote commitment to shared Enterprise values and commitmentsAssesses performance based on team and function analytics

Employee/Team Accountabilities:

Contributes to the development of business segment and/or enterprise functional strategic priorities within Global Operations & Business ServicesDevelops annual and long-term plans for own area and influence plans beyond area managedProvides both leadership and guidance in managing the overall teamSets targets and objectives for the teamGrows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value deliveredEnsures ongoing training and development of staff to meet department objectives for service and productivityLeads process of establishing performance objectives for the team, set people managers' performance objectives and ensure tracking, coaching and performance is adequately addressed and reported in a timely manner for team and individual performance above and below established objectivesManages employees in compliance with all human resources policies, procedures & guidelines of conductPromotes a fair and equitable environment that supports a diverse workforce. encourages the team to achieve common goals and objectives, and creates an environment where the team freely escalates performance and production challengesFacilitates change through positive reinforcement of milestones and successes as well as encouraging open discussionOperates with a One Team mindset

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
 

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.