Job Summary
This role exists to provide oversight and responsibility for delivery of the network connectivity services that serve Walgreens Corporation, This role is particularly vital to ensure smooth business operations and continuity. The incumbent will lead the network technology and voice operations team. The candidate will act as a subject matter expert regarding the network design in support of business objectives, while building a cohesive team championing quality, sharing appropriate information and building depth of expertise. He/she will ensure the technology Network & Voice Services organization is securely, predictably and measurably delivering resilient and scalable/elastic technology. He/she will be responsible for developing robust recovery plans to minimize disruption to business due to service or technology related outages. The leader in this role will have managed teams (internal employees as well as outsourced resources) and should have experience in managing offshore resources and will be based in the Deerfield metropolitan area.

Job ResponsibilitiesDirects the evolution, and operational support of enterprise network, and telecom solutions. Leads and directs operations involved in the design, engineering, implementation, support, and monitoring of network environments to meet corporate and business needs.Oversees enterprise networking and telecommunications environments to ensure the infrastructure meets the customer requirements while adhering to established policies, procedures, and deadlinesWorks closely with suppliers, and 3rd parties to ensure IT industry best practice is followed to deliver solutions efficiently and effectivelyDevelops and manages operational service metrics with actionable plans to improve operational efficiency, enhance service quality/SLALeads network major Incident Management including communication, remediation, recovery, leveraging the central command and control capabilitiesStays current with the latest technology trends with respect to network and connectivity (including cloud connectivity and cloud exchange) and proactively propose strategies to enhance application performance and business experienceMay negotiate with vendors / suppliers/ contractors to procure products and services with support from procurement team and vendor/partnership management teamDevelops and manages the Connectivity Services operations budgetPartners with Information Security to ensure security, audit and compliance requirements are metAllocates available resources to meet operating objectives. Ensures the ongoing training and development of team members. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.Oversee the design, deployment, maintenance, and optimization of enterprise voice and data networks.Ensure high availability, reliability, and security across all network-related services.Direct the monitoring, troubleshooting, and resolution of network and voice-related incidents.Establish and maintain documentation, standard operating procedures, and compliance frameworks (e.g., ISO, NIST, SOX, HIPAA — as applicable).Manage vendor relationships, contract negotiations, and procurement for network and telecom services.Drive continuous improvement initiatives for performance, cost efficiency, and scalability.About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities