Organisation Summary 

Are you ready to shape the future of global commerce and delivery? At Global Vendor Delivery and Solutions, we don’t just support Microsoft’s business—we redefine how it operates. We are the architects of transformation, blending AI-powered innovation with continuous improvement (CI) to deliver scalable, secure, and high-quality solutions across a dynamic vendor ecosystem. 

As part of Microsoft Business Operations (MBO), you’ll be at the heart of a team that: 

Supercharges operational excellence through AI+CI, driving step-function improvements in productivity, speed, and quality Partners to accelerate growth, enabling compliant revenue expansion and risk mitigation across global markets. Delivers differentiated customer experiences, making it easier to do business with Microsoft through streamlined, trustworthy operations.  Builds the AI-powered frontier firm, where bold goals, inclusive culture, and human ambition converge to reshape business processes and customer engagement.  

We embrace “AND”—holding paradoxes like agility AND stability, innovation AND compliance—to unlock breakthrough ideas and solutions. Our work is challenging, creative, and deeply impactful, with opportunities to co-innovate with strategic suppliers and transform legacy operations into AI-enabled services at scale.  

If you thrive in complexity, lead with curiosity, and aspire to make a global impact—Global Vendor Delivery & Solutions at MBO is your next destination. 

Role Summary 

The Director of Vendor Operations will lead global vendor execution, drive supplier innovation, and ensure robust operational controls across the vendor ecosystem for Revenue Operations. This role includes accountability for budget management and driving AI transformation enabling the BPO of the future. The Director will manage a team of talented Service Delivery Managers (SDMs) operating across multiple time zones, ensuring consistent performance, compliance, and strategic alignment with business goals.