This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine shaping digital tools that empower Spectrum’s field sales agents to engage customers confidently, streamline their workflows and close sales efficiently. As Director of UX Design for Agent Experience, you will lead a team crafting intuitive, modern solutions for real-world selling environments, guiding how AI-enabled products are designed and delivered. Your leadership will directly influence agent performance and customer satisfaction, driving business success with every project.

How You’ll Make an Impact   

Lead the execution of UX/UI design for digital tools that support Spectrum’s field sales agents selling internet, wireless and TV offeringsManage and mentor a team of UX and UI designers, focusing on developing junior talent and elevating design practicesProvide hands-on direction on user flows, wireframes, prototypes, and experience quality to ensure seamless agent journeysCollaborate closely with Product Managers and Engineering teams to translate agent needs and business objectives into effective digital experiencesSupport and shape AI-enabled workflows that accelerate the software development lifecycle, improving concept development and iteration speedStrengthen alignment between product requirements, design output and engineering implementation for consistent deliveryUse research, analytics and agent feedback to refine experiences and inform design decisions throughout the development lifecycle

Working Conditions   

Office environmentOccasional travel as neededThis position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

Bachelor’s degree in UX Design, Interaction Design, Human-Computer Interaction or a related fieldAdvanced degree in a design-related discipline or equivalent practical experience in UX/UI design

Experience   

8+ years solving UX problems in eCommerce4+ years leading teams within large, complex taxonomiesExperience managing UX teams to accomplish complex deliverables aligned with business goals

Skills   

Proven expertise designing digital products, workflows and mobile-first experiences for sales or customer-facing teamsStrong hands-on skills in user flows, wireframes, prototypes, interaction design and high-fidelity visualsDemonstrated ability to lead end-to-end design execution in partnership with Product Management and EngineeringExperience using research, analytics, experimentation and user feedback to inform designStrong understanding of usability, accessibility and customer-centered designFamiliarity with scaling design systems, reusable components and documentation standardsEffective communicator of design rationale and recommendations to stakeholdersExperience in agile environments including sprint planning and delivery reviewsSuccess improving collaboration and workflow efficiency across Design, Product and EngineeringFamiliarity with AI-enabled workflows and toolsExperience designing workflows that use AI to help teams work more efficiently, reduce manual effort, and accelerate executionAbility to identify opportunities where AI can simplify tasks, reduce ambiguity, and improve day-to-day productivity for users and internal teamsFamiliarity with AI-enabled tools and ways of working that support faster concept development, prototyping, iteration, and deliveryUnderstanding of how AI can improve collaboration across Design, Product Management, and Engineering through clearer requirements, stronger alignment, and reduced reworkExperience designing user experiences that incorporate AI assistance in practical, intuitive, and low-friction waysAbility to translate AI capabilities into usable product experiences that help users complete work more quickly and confidentlyKnowledge of human-centered design approaches for AI-assisted workflows, including clarity, trust, usability, and oversightFamiliarity with designing tools and interactions that support faster feedback loops, continuous improvement, and more efficient decision-makingExperience using data, research, and user feedback to refine AI-enabled experiences and improve effectiveness over timeStrong understanding of scalable design patterns, reusable components, and documentation practices that help teams move fasterUX/UI Design Leadership, storytelling and narrative communication, cross-functional collaboration, design thinking and user-centered design, interaction design and prototyping, design systems and reusable patterns, user research and insight synthesis, agile product development, AI-enabled workflow design, human-centered AI application

Preferred Qualifications

Skills

Related industry experience- Cable, Telecommunications, Software/Online Services
MST718 2026-73849 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Sales and Marketing Zip Code: 06902

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.