This is not a software engineering or IT role - it is focused on designing and costing services related to facilities and integrated facilities services grounded in operational realities such as workloads, staffing models, maintenance programs, and production environments.
The Director will play a critical role in advancing the organization’s solutioning capabilities by delivering data-driven, quantitative solutions and building repeatable processes, tools, and standards that improve quality, consistency, and win rates across key verticals including life sciences, manufacturing, and logistics.Job Description
Key Responsibilities
Leadership & Team Development
Lead, coach, and develop a team of Solutions Architects, fostering a high-performance, solution-oriented culture
Provide hands-on guidance on complex pursuits and technical solution development
Build team capabilities in quantitative modeling, operational design, and vertical expertise
Establish clear expectations, performance standards, and career development pathways
Technical Solutioning & RFP Leadership
Lead the design of solutions for RFPs and client pursuits, including:
Workload assessments and demand modeling
Staffing strategies and labor optimization
Maintenance program design (preventive, predictive, reliability-centered)
Equipment planning, including MHE (Material Handling Equipment) in logistics environments
Mobile Maintenance & Engineering (routes, drive times, billable rates, etc.)
Translate client requirements into practical, executable, and cost-effective operating models
Ensure solutions are aligned with operational feasibility, service delivery models, and margin targets
Quantitative Modeling & Analytics
Develop and oversee data-driven, quantitative models to support solution design and pricing
Leverage industry-standard benchmarks, analytics, and data insights to inform staffing, cost structures, and performance expectations
Partner with costing teams to validate assumptions and ensure financial accuracy
Use analytics to differentiate solutions and improve competitiveness
Process Optimization & Solutioning Excellence
Design and implement standardized solutioning processes, frameworks, and methodologies
Develop repeatable tools, templates, and key documents to improve efficiency and consistency across pursuits
Continuously refine the solutioning approach based on lessons learned, win/loss insights, and market trends
Drive innovation in how solutions are structured, modeled, and presented
Cross-Functional Collaboration & Stakeholder Management
Partner closely with Business Development, Operations, and Costing to align on pursuit strategy and solution design
Act as a key stakeholder in pursuit planning, strategy sessions, and client engagement activities
Ensure alignment between solution design and operational execution capabilities
Communicate complex technical solutions in a clear, compelling manner to both internal and external stakeholders
Client Engagement & Commercial Support
Participate in client meetings, site walkthroughs, and solutioning workshops
Support presentations and proposal defenses with a strong technical and operational narrative
Build credibility with client stakeholders, including operations and engineering leaders
Qualifications
Required
Bachelor’s degree, preferably in Engineering, Operations, Supply Chain, or related field
10+ years of experience in facilities, facility services, facilities management, or related operational environments
Experience developing technical, operations-based solutions for RFPs and complex service engagements
5+ years of experience leading or mentoring technical or solutioning teams
Strong expertise in:
Workload analysis and staffing model development
Maintenance strategies and operational design
Quantitative modeling and data-driven decision-making
Demonstrated ability to build structured, repeatable processes and tools
Preferred
Experience in one or more of the following:
Manufacturing / production maintenance
Logistics / distribution environments (including MHE systems)
Life sciences / regulated environments
Familiarity with CMMS / EAM systems
Lean, Six Sigma, or reliability engineering experience
Advanced degree (MBA or technical discipline)
Core Competencies
Technical Solutioning (Non-IT) – Designs operational solutions grounded in real-world execution
Quantitative & Analytical Rigor – Uses data, benchmarks, and modeling to drive decisions
Process Building – Creates scalable, repeatable solutioning frameworks and tools
Leadership & Coaching – Develops team capabilities and drives performance
Stakeholder Management – Effectively partners across BD, Operations, and Costing
Commercial Acumen – Aligns solutions with client value and business outcomes
Success Metrics (KPIs)
Win rate on new business pursuits and renewals
Accuracy and competitiveness of staffing and cost models
Adoption and effectiveness of standardized solutioning tools and processes
Team development and performance
Client feedback during pursuit and transition phases
Contribution to differentiated, data-driven solutions
What Success Looks Like
Establishes a best-in-class, repeatable solutioning engine
Builds solutions that are both operationally sound and commercially compelling
Brings strong technical credibility in production, maintenance, and logistics environments
Elevates team capability in quantitative, data-driven solutioning
Creates alignment across BD, Operations, and Costing to improve pursuit outcomes
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 157,250.00 - $185,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “C&W Services”