The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal World is a first-of-its-kind payments ecosystem that will bring together many of the world’s largest payment systems and digital wallets on a single platform. As the Director of Risk Management responsible for the Chargeback process at PayPal World, you will lead the strategy, design, and management of the chargeback lifecycle within this new ecosystem. You will own the enforcement of chargeback policies, continuously monitor performance metrics, and swiftly respond to emerging trends or threats in the payments ecosystem.

You will be responsible for the Chargeback process at PayPal World, you will lead the strategy, design, and management of the chargeback lifecycle within this new ecosystem. You will own the enforcement of chargeback policies, performance monitoring, and swiftly respond to emerging trends or threats in the payments ecosystem.
For more details on PayPal World please read the recent announcement: https://tinyurl.com/bdh6j8yd

Job Description:

Essential Responsibilities:

Establish overall business or technical strategy for risk management with significant impact on operations.Influence executive-level decision-making through strategic risk assessments and recommendations.Partner with stakeholders to implement strategies that reduce or transfer identified risks.Monitor and analyze risk exposure to ensure alignment with organizational objectives.Lead initiatives that contribute to long-term sustainability and resilience in the face of uncertainty.

Minimum Qualifications:

Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Policy Development: Define comprehensive and adaptive chargeback policies aligned with the global payments ecosystem, regulatory requirements, and industry best practices. 

Ecosystem Coordination: Engage and collaborate with internal stakeholders across product, legal, compliance, and external partners to ensure policies reflect the dynamics of PayPal World’s multi-party environment. 

People Management: Build a team to manage the Chargeback infrastructure for PayPal World. 

Process Management: Design and manage end-to-end chargeback processes ensuring operational efficiency, accuracy, and fairness. 

Performance Monitoring: Establish and track key performance indicators related to chargebacks, disputes, and risk exposure; implement continuous improvements using data-driven insights. 

Risk Mitigation: Identify and react promptly to emerging fraud schemes, disputes patterns, and ecosystem shifts, adapting controls and policies accordingly. 

Compliance and Reporting: Ensure adherence to relevant regulatory frameworks and industry standards globally; provide reporting and risk communication to senior leadership. 

Thought Leadership: Represent PayPal in industry forums and regulatory discussions related to payments dispute management and risk. 

Qualifications:

15+ years of experience in the payments industry with deep expertise in chargebacks, dispute resolution, and/or payment risk management.5+ years of experience in people management roles is critical. Prior experience in setting up global teams is desirable.Strong understanding of the payments infrastructure, digital wallets, acquiring and issuing banks, and regulatory environment globally.Exceptional leadership and stakeholder management skills with experience collaborating across corporate and external ecosystems.Data-driven mindset with expertise in performance analytics and continuous process improvement.Experience in designing and managing chargeback or fraud dispute processes in a complex, multi-stakeholder, multi-regional payment ecosystem is highly desirable.

Subsidiary:

PayPal

Travel Percent:

10

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.