**Your opportunity** At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. At Charles Schwab, we put clients at the center of everything we do. As a Director on the Retail Client Experience team, you will lead complex, high impact initiatives including but not limited to the intersection of **client experience, fraud risk, and money movement** . In this role, you will tackle some of the firm’s most challenging and ambiguous problems, where protecting and advocating for clients, enabling seamless experiences, and managing risk must all coexist. You will shape strategy, evaluate options, and influence senior leaders by clearly articulating tradeoffs and recommendations that improve outcomes for both clients and the firm. This is a **high visibility** **leadership role** requiring strong judgment, executive presence, and the ability to drive alignment across product, risk, compliance, fraud, and technology partners. **What** **You’ll** **Do** **:** + Lead strategic initiatives focused on **fraud prevention, authentication, and money movement** ,identifyingclient pain points and opportunity areasalong with other initiatives + Frame complex problems, evaluate multiple solution paths, and present **clear,** **executive ready** **recommendations** + Partner closely with **Client-facing teams** , **Risk, Compliance,** **Digital, Operations** **, Legal** **, Product, and Technology** teams to balance client experience with sound risk controls + Serve as a **client advocate** , ensuring solutions protect clients without creating unnecessary friction + Build compelling presentations that translate complexity into actionable decisions + Hire, develop, and lead a small team, including responsibility forsenior leveltalent + Influence outcomes across teams and leaders without direct authority **What you have** **Required Qualifications** **:** + Background in strategy, consulting, orclient productleadership within regulated environments + Demonstrated success navigating **ambiguous problem spaces** and driving alignment through structured thinking + Strong **executive communication and presentation skills** , including experience presenting to senior leaders + Experience partnering across **risk, compliance, and control functions** + Prior people leadership experience, or readiness to step into a people leader role + Bachelor’s degree or equivalent experience **Preferred Qualifications** **:** + Experience in **retail banking, brokerage, payments, or digital financial platforms** + Experience working on or closely partnering with teams responsible for **money movement, fraud prevention, authentication, or client risk** + Track recordof influencing decisions by presenting **options, tradeoffs, and recommendations** + Experience leadingcross functionalinitiatives without direct ownership **What’s in it for you** At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future: + 401(k) with company match and Employee stock purchase plan + Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions + Paid parental leave and family building benefits + Tuition reimbursement + Health, dental, and vision insurance What’s in it for you: At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.