Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

At Charles Schwab, we put clientsatthe center of everything we do. As a Director on the Retail Client Experience team, you will lead complex,high impactinitiativesincluding but not limited tothe intersection ofclient experience, fraud risk, and money movement.

In this role, you will tackle some of the firm’s most challenging and ambiguousproblems,where protectingandadvocating forclients, enabling seamlessexperiences, and managing risk must all coexist. You will shape strategy, evaluate options, and influence senior leaders by clearly articulating tradeoffs and recommendations that improve outcomes for both clients and the firm.

This is ahigh visibilityleadership rolerequiring strong judgment, executive presence, and the ability to drive alignment across product, risk, compliance, fraud, and technology partners.

WhatYou’llDo:

Lead strategic initiatives focused onfraud prevention, authentication, and money movement,identifyingclient pain points and opportunity areasalong with other initiativesFrame complex problems, evaluate multiple solution paths, and presentclear,executive readyrecommendationsPartner closely withClient-facing teams,Risk, Compliance,Digital, Operations, Legal, Product, and Technologyteams to balance client experience with sound risk controlsServe as aclient advocate, ensuring solutions protect clients without creating unnecessary frictionBuild compelling presentations that translate complexity into actionable decisionsHire, develop, and lead a small team, including responsibility forsenior leveltalentInfluence outcomes across teams and leaders without direct authorityWhat you have

Required Qualifications:

Background in strategy, consulting, orclient productleadership within regulated environmentsDemonstrated success navigatingambiguous problem spacesand driving alignment through structured thinkingStrongexecutive communication and presentation skills, including experience presenting to senior leadersExperience partnering acrossrisk, compliance, and control functionsPrior people leadership experience, or readiness to step into a people leader roleBachelor’s degree or equivalent experience

Preferred Qualifications:

Experience inretail banking, brokerage, payments, or digital financial platformsExperience working on or closely partnering with teams responsible formoney movement, fraud prevention, authentication, or client riskTrack recordof influencing decisions by presentingoptions, tradeoffs, and recommendationsExperience leadingcross functionalinitiatives without direct ownership

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance Apply Save job