Position Summary
This position is responsible for the cash management of SEA, the financing of North American (NA) subsidiaries, and the implementation of new treasury processes and systems at NAHQ. This position requires strong analytical and research skills, communication skills with various departments and subsidiaries, as well as leadership and an innovative mindset to lead change management and to successfully implement various kinds of projects to improve treasury operations.Role and Responsibilities
Business Unit
The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and their experiential sites, the SEA Retail Division delivers a consumer experience to maximize sales and consumer satisfaction.
If you look forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America’s Retail Division has a fulfilling home and work life for you.
Role & Responsibilities
The Director of Channel Operations leads a team with the responsibility for the planning, implementation, and ongoing management of Samsung’s portfolio presence across US retail. This includes how the Samsung brand appears in-store, how the indirect sales teams in retail advocate and represent our products and services, and how we maximize our partnerships with US retailers to achieve sellout goals and drive success and growth.
This leader will work closely with internal stakeholders, as well as retail channel partners, to drive brand preference and conversion across 5,500 stores in the US. Responsible for the day-to-day leadership and management of the LOB Channel Operations team within the Retail Division, including fulfillment, maintenance and upkeep, budget, reporting, and schedule review. Accountable to both manage and lead change and improvement, and develop a high-performing team aligned to the highest standards of planning and execution.
Reports to the Executive Director, Retail Channel Operations, based at our Ridgefield Park, N.J. Headquarters.
Position Objective
Partner with DA business stakeholders across sales, marketing and retail operations to support and execute against the DA Retail business plans within DA channel partners’ retail stores. These plans will include a variety of initiatives, including POP merchandising, Sales Associate training, and Field Sales programming.
Support all product launches and promotional activities, including ONE Launch, and key drive times
Bring bold and innovative thinking to continuously improve Samsung brand experiences, consumer product engagement, and rep knowledge in the retail environment
Lead Samsung placement planning to optimize sales for each LOB product category across retail locations
Uphold Samsung brand standards as you prepare retail merchandising and display plans based on HE category priorities, as well as shopper, consumer, and retail insights
Digital content implementation (on device + digital in-store signage)
Outline the channel training strategy, work with cross-functional partners to develop a training plan and field team (MSMs) to execute HE retail training initiatives
Partners with 3rd Party Labor agencies and field leaders (MSMs) to leverage brand /product campaigns and insights at retail, to provide merchandising implementation and agency management
Synthesize insights from qualitative and quantitative data points, compare data vs. KPIs, and identify optimization opportunities for future launch improvements
Evangelizing the Samsung LOB vision and mission
Lead a visible and high-performing DA Channel Operations team
Skills and Qualifications
Bachelor's Degree with 12+ years of retail leadership experience, preferably in CE and other fast-moving categories
Experience in customer experience design, development and visibility, and knowledge of retail tech
Strong leader with strategic business management skills, who can appropriately shift between tactical and strategic perspectives
Will need to be results-oriented, seek empowerment, inquisitive, comfortable with ambiguity, and possess versatile communication styles
Ability to manage and develop teams, work cooperatively with internal business partners locally and globally, and customers, sharing ideas and developing effective solutions in line with brand plans and company mission
Ability to influence, lead, motivate, and direct the activities cross functional resources and support groups to attain objectives, establish project schedules, and execute within the specified timeline
Approximately 25% travel is expected
Desired Characteristics:
Constantly curious, leading by example to ensure research, insights, and data analytics drive our understanding of the customer and their needs
A passionate customer advocate
Demonstrated experience in executive presentations, ,storytelling and sound bites
Self-starter, high level of energy, motivation, and ability to work independently, mobilize teams into action, and manage multiple projects with demanding platforms
Strong leadership presence. Enables success for others through good partnerships and trusted partners. Skilled communicator who influences internal and external senior stakeholders and decision-makers
Challenges the status quo, never settles, and drives, innovates to find a better way
Humble, proud, and creates environments where team members enjoy accountability and fulfilment from working in your team
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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.