Your strong leadership and process improvement along with your ability to partner cross functionally make you a great fit for our **Director, People Shared Services & HRIS** position. Join our dynamic team today and _find a rewarding career with a company that values you._ **About your role:** As a **Director, People Shared Services & HRIS** , at Dollar Tree’s corporate office, you’ll for overseeing HR service delivery and HR information systems across the enterprise. This role leads the combined Shared Services support function (Tier 1 and Tier 2 HR support) and the HRIS team to ensure efficient, high-quality resolution of HR inquiries and effective management of HR systems. The Director drives process optimization and operational efficiencies in HR support, leverages deep Workday/HRIS expertise to enhance system functionality, and ensures shared services operations and HRIS initiatives align with broader People Technology and business goals. This position also plays a key role in cross-functional collaboration, partnering HR Centers of Expertise (COEs), IT, and other stakeholders to deliver seamless associate experiences and ensure data integrity. **Responsibilities:** **Strategic Leadership & Service Delivery Oversight** + Provide vision and direction for People Shared Services and HRIS functions. + Set service standards and performance metrics for the team. + Monitor HR support trends and volumes to allocate resources effectively. + Ensure Tier 1 and Tier 2 teams deliver prompt, accurate, and customer-focused HR assistance. + Balance day-to-day service delivery with long-term capability building. **HRIS Management & System Optimization** + Oversee Workday HCM and related HR technologies. + Serve as the final escalation point for complex HRIS issues. + Lead configuration reviews, upgrades, testing, and deployment. + Leverage analytics to identify automation opportunities and improve efficiency. + Provide strategic input on the HRIS roadmap and governance. **Process Improvement & Policy Compliance** + Drive continuous improvement in HR shared services processes. + Analyze SLA metrics and KPIs to identify trends and root causes. + Implement corrective actions and innovative solutions. + Ensure compliance with policies and regulatory requirements. + Update or establish standard operating procedures. **Team Leadership & Development** + Lead, mentor, and develop Tier 1, Tier 2, and HRIS teams. + Supervise managers and leads, providing coaching and development. + Foster a culture of customer service, accountability, and continuous learning. + Set performance goals and monitor team effectiveness. + Champion training and knowledge-sharing initiatives. **Cross-Functional Collaboration & Stakeholder Engagement** + Act as a liaison between Shared Services/HRIS and other departments. + Align priorities with enterprise-wide people technology initiatives. + Communicate support trends, system updates, and process changes. + Collaborate on cross-functional projects and enterprise outcomes. **Minimum Requirements:** + 10+ years of proven experience leading HR Shared Services and HRIS functions in a large, complex organization. + Bachelor’s degree or equivalent experience + Demonstrated success managing Tier 1 and Tier 2 HR support teams and resolving escalated HRIS issues. + Deep expertise in Workday HCM or similar enterprise HR systems, including configuration, testing, and deployment. + Experience implementing process improvements and service delivery enhancements using data-driven insights. + Strong understanding of HR operations, compliance, and policy frameworks. + Familiarity with service delivery metrics (e.g., SLAs, KPIs) and case management systems. + Experience collaborating with cross-functional teams, including HR COEs, IT, Payroll, and field HR. + Ability to lead change initiatives and support enterprise-wide people technology transformations. + Professional certifications such as Workday Pro, PHR/SPHR, or equivalent are preferred. **Our success is a team effort —** **when we reach our goals, you’ll be eligible for a yearly bonus!** **Your Perks and Benefits:** We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: + Employee Assistance Program + Retirement plans with matching contribution + Employee Stock Purchase Program + Educational Assistance + Access to PerkSpot, an employee discount platform for goods and services + And much more! **Who We Are:** At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities. We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you. Join our team today and discover The Value of You. _Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities._ _This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor._ _Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice._ Full time Chesapeake, Virginia People Technology Dollar Tree