We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** The Optimization & Process Engineering team uses data, voice of client and analytics to identify and implement process improvements that increase profitability and enhance the client and employee experience with CIBC. We work on a wide variety of strategic and tactical projects. We reengineer client "moment of truth" processes to increase quality and value, as defined by our clients. Our team is the Centre of Excellence for Lean / Six Sigma methodology at CIBC, and we train new employees and business partners so they can earn their Yellow, Green or Black Belt certifications. Reporting to the Senior Director, Process Engineering, you will head assigned projects and ensure that new and changed processes/systems are effective, are installed in a way that accommodates the client, and are easy to learn and use. You will provide technical optimization and process engineering leadership, project leadership, and mentoring. You will train process engineers and associates in project management methodologies, and you will work with business unit leaders to develop and implement optimization projects. _At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote._ **How you’ll succeed** + **Leadership –** Identify and remove barriers that slow or prevent process and productivity improvement and administrative efficiency that leads to cost reduction and competitive advantage. Guide and support your team in problem solving efforts on key projects to improve client satisfaction, reduce cycle time and lower costs. + **Process Optimization & Change Management** - Support initiatives to enhance business operating leverage within Infrastructure and Modernization by identifying and implementing opportunities for increased efficiency and effectiveness. Monitor, analyze, and report on the impact of process improvements to ensure sustained value delivery and alignment with strategic goals. Lead change management efforts related to new processes, tools, and tracking systems to ensure smooth adoption and minimal disruption for teams. Regularly provide updates and recommendations to leadership regarding progress, challenges, and opportunities related to business operating leverage and process optimization. + **Results-** Accomplish process improvement efforts across the bank to meet annual productivity targets while fostering a continuous improvement cultural change. Act as a strategic resource by identifying, planning and implementing improvement strategies and projects with senior leadership and track projects to completion. Provide management with project status updates, feedback and reporting on key, process-focused metrics. + **Provide training** - Plan, support and provide training and coaching in process engineering and other improvement methodologies to executives, process owners, process engineers, associates and others. Teach process engineers and associates aspects of process engineering and other improvement methodologies + **Stakeholder Management –** Negotiate and influence business partners to ensure alignment and adoption of the ECI program as well as initiatives and individual deliverables of performance and process improvement initiatives. Acts as a business partner with key business leaders. This includes building strong business partnerships, owning the business partner relationship with key functional areas and delivering tangible business results through problem solving and implementation techniques. **Who you are** + **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do. + **You are a bold and authentic leader.** You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. + **You give meaning to data.** You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. + **Your influence makes an impact.** You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You can demonstrate experience in process improvement methodologies -** An LSS Black Belt is an asset. + **Values matter to you.** You bring your real self to work and you live our values – trust, teamwork, and accountability \#LI-TA **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). + We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 15th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Analytical Thinking, Benefits Analysis, Data Analysis, Data Analytics, Developing Others, Group Problem Solving, Leadership, Process Engineering, Process Strategy, Project Management, ROI Measurements, Team Development At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.