**Innovate here. And see your ideas come to life.** It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship. **Job Overview** **Position Schedule:** Full-Time This job posting is anticipated to remain open for 30 days, from 23-Mar-2026. The posting may close early due to the volume of applicants. The Director of Martech Operations Enablement & Automation is responsible for building and operating a strategic growth platform that powers high-performing marketing execution at scale. This leader heads an incubator team dedicated to identifying and automating manual marketing processes, piloting technologies, and designing the data architecture required to "switch on" advanced features within Salesforce, Adobe Experience Clouds and other Martech stack. Once a technology or workflow is proven successful, this role operationalizes and scales it in a centralized and governed manner focused on current and future clients, financial advisor segments, geographies etc. to drive firm outcomes. **What you'll do:** **Process Automation & Operational Efficiency** + Eliminate Manual Workflows: Design and implement automated solutions that remove manual steps in campaign setup, creative asset delivery, and data entry. + Streamline Asset Distribution: Build centralized, automated workflows for storing and distributing creative assets across marketing channels, reducing errors and accelerating delivery timelines. + Drive Speed-to-Market: Identify operational bottlenecks and deliver measurable improvements in speed-to-market for campaigns and digital journeys without compromising quality or compliance. + Optimize Platform Workflows: Identify opportunities to improve platform configurations and marketing workflows to increase efficiency, scalability, and campaign execution quality. + Lead Day-to-Day Platform Operations: Oversee daily operations of marketing platforms to ensure reliability, performance, and consistency across all teams. **Tech Experimentation** + Pilot New Capabilities: Define and lead a structured experimentation program-including A/B tests, journey testing, and technology pilots-with strong hypothesis development, prioritization frameworks, and clear measurement standards. + Act as an Internal Startup: Vet emerging technologies, translating business challenges into scalable, ROI‑positive solutions that can be adopted enterprise‑wide. + Feature Enablement: Gather business requirements and strategically "switch on" underutilized features within the Salesforce and Adobe stacks to expand capabilities and accelerate value creation. + Platform Evaluation & Selection: Lead the evaluation, selection, and implementation of new marketing technology platforms to meet organizational needs. **Data Architecture & System Integration** + Design the Foundation: Partner with Digital Product teams to define and maintain the enterprise Martech architecture, ensuring data flows, identity resolution, and decisioning rules are in place across all tools and channels. + Standardize Systems: Own and enforce global standards for naming conventions, tagging taxonomy, and campaign architecture to support enterprise-level attribution, analytics, and insight generation. + Enable Enhancements: Collaborate with analytics and data teams to ensure platforms capture the right data for reporting. Enable advanced segmentation, personalization, and targeting through optimized platform usage. + Ensure Seamless Integration: Oversee integration of Martech platforms-including CRM, marketing automation, CDPs, and analytics tools-with firmwide data systems to ensure interoperability and unified customer views. + Partner on Infrastructure & Security: Work with IS and data partners to ensure proper technical infrastructure, governance, and security for all marketing technologies. **Scaling & Operationalization** + Drive Enterprise Adoption: Lead the transition of incubated or experimental solutions into day-to-day marketing operations, ensuring scalable execution and consistent adoption across teams. + Lead Change Management: Act as a transformational leader who champions automation, drives behavior change, and builds adoption of new processes and technologies across the organization. + Develop Marketing Technology Strategy: Build and evolve a comprehensive marketing technology strategy aligned with marketing and business goals to deliver long-term, enterprise-wide value. + Champion Talent Enablement: Partner with functional leaders to gather business requirements and upskill teams to fully leverage new and existing Martech capabilities. **Leadership & Team Development** + Lead and Mentor Teams: Lead and develop a high-performing team of marketing technology and operations professionals, cultivating a culture of innovation, collaboration, and operational excellence. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page (https://secure.edwardjonesbenefits.com/fleet/public/index/f914262d-0362-4682-bd1e-0ccd25f1dfb1) . **Hiring Minimum:** $172800 **Hiring Maximum:** $294100 Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf . Read More About Job Overview **Skills/Requirements** **What you'll need:** + Bachelor's degree in Marketing, Information Technology, Business, or related field; advanced degree preferred. + 15+ years in Martech leadership with a proven track record owning large-scale ecosystems (automation, CDP, orchestration). Demonstrated ability to deliver measurable value from the Salesforce suite while managing complex, multi-platform stacks to drive business outcomes. + Deep technical fluency in Martech architecture, data flows, and integration patterns, with specific expertise in Salesforce CRM and Adobe Experience Cloud (including journey orchestration and decisioning). + Passion for eliminating manual work, simplifying processes, and enabling teams to focus on high-value activities through automation and standardization. + Proven success building and scaling testing programs (A/B and multivariate tests, journey tests, technology pilots) and managing the full product lifecycle from incubation through scale to sunsetting, with rigorous hypothesis development and measurement frameworks. + Exceptional ability to partner with Digital Experience, IT, and Brand leaders to influence design systems, platform configuration, and scalable testing frameworks; strong track record driving cross-functional alignment and adoption. + Deep understanding of CRM, marketing automation, CDPs, analytics tools, and content management systems (CMS), including day-to-day operations, scaling, and reliability practices. + Technology Integration: Expertise integrating marketing technologies with broader enterprise systems (e.g., ERP, sales platforms, data lakes) to enable seamless data flow, identity resolution, and unified customer views. + Knowledge of data governance, data integration patterns, and metadata standards (naming conventions, tagging taxonomy) that support attribution and enterprise insights. + Familiarity with data privacy regulations and consent management (e.g., GDPR, CCPA) and their practical implications for audience management, personalization, and measurement. + Proficiency with methodologies and tooling for measuring marketing performance and ROI, including experiment design/readouts, funnel analytics, and attribution approaches in partnership with analytics teams. + Ongoing awareness of emerging Martech trends, digital experience innovation, and platform advancements-translating market signals into actionable, scalable capability roadmaps. Read More About Skills/Requirements **Awards & Accolades** At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?\_sft\_category=awards-accolades) Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?\_sft\_category=awards-accolades-en-ca) Read More About Awards & Accolades **About Us** Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm\_source=DIRECT) . ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. \#LI-HO