The Director, Human Resources, Operations - South East Asia (SEA) is responsible for building a world-class workforce by ensuring leaders drive high team engagement through effective recruitment, succession planning, talent management, learning and development, performance management, compensation and benefits, and employee relations. You will provide regional HR leadership and services, partnering closely with regional operations and local market leadership teams.

Reporting to the Senior Director of Human Resources, you will oversee HR operations for select SEA countries, including leading the HR team and advising General Managers on strategic HR matters.

HOW YOU WILL MAKE AN IMPACT

As a Director, Human Resources, Operations - SEA, you will be responsible for performing the following tasks to the highest standard:

HR Operations Support

Partner with operations to lead HR programs and services across SEA.

Provide leadership and consultation to local market leaders, fostering innovative and high-impact HR processes.

Drive local market talent strategy, resourcing plans, and HR objectives, ensuring team and management buy-in.

Ensure Hilton’s brand message and value proposition are communicated to all team members.

Manage HR-related legal and reputational risks in select SEA countries (disciplinary actions, employment law compliance, etc.).

Responsible for activating the onboarding and culture playbook in the hotels to establish a strong Hilton culture of inclusive, wellness, growth, and purpose.

Administer corporate salary and incentive programs in designated countries.

Ensure hotel operations adhere to HR policies and practices, including team member relations, performance management, training, compensation, and team member well-being.

Pre-Opening HR Strategy and Planning

Offer key insights into market trends that may influence pre-opening activities or feasibility studies. 

Support in-market workforce planning to ensure the right talent is in place before the hotel's opening.

Participate and contribute to operation reviews/feasibility analysis on potential new sites.

Collaborate with the relevant teams to conduct an initial market study and provide market assessment reports, and work with Regional HR teams to leverage market-specific benefits and compensation data.

Recruitment and Onboarding

Partner with the APAC HR Team to identify internal talents for 4D, including sourcing, screening, and selecting candidates.

Oversee the onboarding process to ensure new hires are well-integrated into the hotel's culture and operations.

Ensure compliance with labor laws and company policies throughout the recruitment process.

Work with the APAC Recruitment team to co-create and activate necessary recruitment marketing campaigns to drive recruitment for critical hotels and markets.

Employee Relations and Compliance

Work with hotel DHR to establish a strong employee relations framework to foster a positive working environment.

Implement and update policies and procedures that comply with local labor laws and company standards.

Ensure solutions are scaled wherever practical.

Learning and Development

Collaborate with the respective CoEs and brand training team on the development of critical talent development and training programs that drive the onboarding of new GMs and 4Ds.

Support the hotel DHR to lead training programs to prepare the hotel team for the opening, including customer service, operations, and safety protocols.

Ensure ongoing learning and development opportunities support team growth and retention post-opening.

HR Systems

Guide the hotel DHR with the selection and compliance of HR systems, including payroll, benefits administration, and employee records.

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

Bachelor's degree or equivalent level of education.

At least 10 years of HR operational experience, including at least 3 years in a multi-unit leadership role.

Experience working for a multinational service-led company, preferably in a hospitality organization.

High degree of cultural agility and the ability to work well across different cultures.

Ability and enthusiasm to lead a team well in a multi-country matrix environment.

A natural change agent and champion for diversity, equity, and inclusion. 

High level of coaching and mentoring skills. 

Strong interpersonal and communication skills to positively influence Hilton’s partners and communicate effectively at all levels.

Demonstrated personal and professional integrity.

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!