About The RoleAs the Director, Fraud and Enterprise Security at The RealReal, you will directly manage the digital fraud team that is responsible for preventing, detecting, and investigating fraudulent activities within our digital channels and platform. This position will also take a lead role in driving company wide efforts with identifying areas of risk, loss channels, and system vulnerabilities. It will bring cross functional teams together to develop solutions, analyze risk exposure, make recommendations, and develop timelines on next steps based on risk assessment prioritization. The ideal candidate is a dynamic leader with strong business acumen, exceptional communication skills, and a proven track record of driving Fraud, Risk, and Security initiatives that support the businesses needs.

What You Get To Do Every Day

Build strong relationships with business leaders and act as a trusted strategic advisor across all areas of security, fraud, and company financial risk

Lead our digital fraud team to minimize bad debt loss and risk across all online and in-store payment methods by utilizing a variety of systems and tools 

Design and lead enterprise-wide fraud prevention programs to minimize fraud occurrences and heighten security standards in partnership with cross functional teams

Implement fraud detection tools and behavioral analytics to proactively identify and mitigate fraud threats on both the buyer and seller side

Engage with financial institutions, law enforcement, and external threat intelligence partners to strengthen company security defenses and share necessary intelligence 

Lead fraud incident response planning, preparedness, and execution as well as post incident reviews

Collaborate with IT, Engineering, and Product teams to embed security controls in digital platforms, infrastructure, and customer-facing systems  

Establish and monitor key performance indicators for security posture and threat management

Develop proactive communication channels and tools for our buyers and sellers with high degrees of fraud risk to properly review and disposition

Take a lead role in bringing all cross functional teams together to identify fraud and security risk vulnerabilities with an ongoing check in on performance and identifying emerging risks

What You Bring To The Role

Minimum Requirements:

10+ years of progressive experience leading digital fraud and risk management teams.  Preferably within the retail, luxury, and e-commerce industries

Proven ability to develop and implement Fraud and Security strategies, programs, and processes

Proven leadership experience with cross functional teams in complex digital environments 

Excellent communication, interpersonal, and influencing skills

Comfortable with ambiguity and has the ability to understand, assess, and make strong recommendations 

Ability to build strong cross functional relationships and open to feedback across all areas of the business 

Strong project management experience 

Ability to travel <10%

 

Preferred Requirements:

Experience with luxury retail or high-net-worth customer segments

Familiarity with AI/ML-driven fraud detection platforms and modern e-commerce technologies

Knowledgeable of Google Suite or Microsoft Suite

Compensation, Benefits, + Perks

The expected salary range for this role is $150,000-$165,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.