Director, Field Services-Service Execution & Lifecycle Management

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

The Digital Industries Customer Services Business Unit is seeking a visionary Director of Field Service Operations to lead a large, high performing service team in supporting our customers’ digital transformation journeys. This is a pivotal role focused on expanding our services’ offerings and empowering our customers to achieve their sustainability goals across the entire plant/factory lifecycle.

We are looking for a Director, Field Services-Service Execution & Lifecycle Management. This is a remote position within the US but must live (30 miles) near a major airport.

In this critical role, you will be in instrumental in accelerating our customers’ digital transformation by delivering exceptional service and expertise.

You’ll make an impact by:

Field Service Employees and Job Execution:

Managing staff utilization, project scheduling, profitability, and execution quality to drive operational excellence Conduct ongoing assessments, training, and development of field service personnel provide world-class support, enabling our customers’ digital journeys Collaborating with the Siemens EH&S team to maintain our industry-leading safety standards and promote sustainable operations Driving the achievement of ambitious operational KPIs while empowering field personnel to optimize customer engagements and outcomes Recruiting, developing and retaining top talent to build a high-powering field service organization Act as a trusted advisor and primary escalation point of contact for customers, resolving issues with both internal and external stakeholders Ensure compliance with all relevant laws, regulations and company policies

Technology Scope:

Expertise in process automation, including DCS PLC hardware and software applications Proficiency in factory automation, including PLCs, HMIs, industrial communication protocols (PROFINET, Ethernet), and associated operation softwareExperience with AC and DC drives, machine tool control systems (CNC machines) with PLC and drives, and digitalization technologies (IoT, networks, MES/MOM, AR/VR, PLM, AI)

You’ll win us over by having the following qualifications:

Basic Qualifications:

10+ years of progressive experience in roles with increasing responsibility, including technical team supervision and operations management. 10+ years of experience driving transformative results across large, complex organizations. 10+ years of experience in understanding technology-driven field service and the ability to enable digital transformation. Must be authorized to work in the US without the need of sponsorship now or in the future. Must live 30 miles within a major airport.Ability and willingness to travel 25% of the time.Bachelor's degree required

Preferred Qualifications:

Demonstrates systematic problem-solving capabilities. High professional and ethical judgement. Possess the ability to challenge the status quo in pursuit of continuous improvement. Excellent collaboration skills, coupled with trusted professional creditability.

You’ll benefit from:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $126,980-$217,680 and the annual incentive target is 20% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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