City of Toronto
Director, Ferry Operations

Recognized as one of Greater Toronto’s Top Employers, the City of Toronto is powered by a workforce of more than 35,000 public servants committed to building North America’s fourth-largest city into one of the most liveable and diverse urban centres in the world. From infrastructure renewal to community services, Toronto’s employees shape the programs, services, and spaces that touch the lives of more than three million residents.

The Toronto Islands ferry service—operated year-round from the Jack Layton Ferry Terminal—is Canada’s seventh busiest by passenger volume and serves as a critical link between downtown and Ward’s Island, Centre Island Park, and Hanlan’s Point. With over 1.4 million passengers annually, the ferry service is not only a vital part of Toronto’s waterfront experience but also a key public asset undergoing an ambitious renewal: a transition to a fully electric fleet, modernization of terminal infrastructure, and strengthened governance and operations under the City’s Fleet Services Division.

It is within this context of growth and transformation that the City of Toronto invites applications and nominations for the role of Director, Ferry Operations—a pivotal leadership position that will guide Toronto’s ferry service through one of the most significant transitions in its history.

Reporting to the General Manager of Fleet Services, the Director of Ferry Operations will provide executive leadership for Toronto’s year-round ferry system during a period of significant renewal. As the City’s designated Ship Manager under the Marine Safety Management System, they will be responsible for maintaining rigorous safety standards and continuous improvement across the fleet. They will oversee vessel and terminal operations, workforce development, asset management, refit and repair, vessel acquisition and integration, and ensure that safety, compliance, environmental protection, and emergency preparedness are firmly embedded in daily practice. With two new electric ferries set to arrive in 2026 and 2027, renewal of remaining two vessels within the next 5 to 7 years, and further fleet and terminal modernization on the horizon, the Director will carry forward a long-term vision that is sustainable, modern, and resilient, leaving a lasting impact on Toronto’s waterfront.

A critical part of the role will be building and unifying a largely new leadership team, establishing clear priorities and performance measures, and creating the conditions for collaboration and accountability. The Director will strengthen governance, ensuring that decision-making is structured, transparent, and outcomes-driven.

The role also demands a high level of political acuity and community engagement. The Director will work closely with Council, residents, community associations, and federal and marine partners, balancing operational realities with public and political expectations. They will represent the service in Council and committee meetings, public forums, and industry associations such as the Canadian Marine Advisory Council and the Canadian Ferry Association. Through clear reporting, effective communication, and visible leadership, the Director will position Toronto’s ferry system as a national model for sustainable marine operations.