ADP is hiring a Director, Enterprise Knowledge Platforms
Locations: Tempe AZ, Miami FL, Orlando FL, Louisville KY, El Paso TX, Augusta GA, Alpharetta GA, Norfolk VA, Roseland NJ
Are you passionate about delivering intelligent, scalable knowledge experiences across associate and client touchpoints? Do you thrive at the intersection of platform strategy, product ownership, and technical execution? Are you ready to lead the evolution of ADP’s enterprise knowledge ecosystem?Well, this may be the role for you. Ready to make your mark?
In this role, you will…
Lead the strategy, roadmap, and execution of ADP’s enterprise knowledge platforms, including Salesforce Knowledge Management (internal and external) and the ADP Knowledge Search ecosystem. You will be responsible for ensuring both platforms deliver consistent, high-impact knowledge experiences for associates and clients, while maintaining a single-source content model powered by Ixiasoft (CCMS).
This role requires a blend of product ownership, technical coordination, and stakeholder engagement. You’ll work closely with internal development teams, business units, content authors, and platform vendors to ensure seamless delivery, adoption, and evolution of ADP’s knowledge infrastructure.
What you’ll do:
Platform Strategy & Ownership
Define and lead the roadmap for ADP’s enterprise knowledge platforms, aligning with business goals and user needs. Ensure platform capabilities support omnichannel delivery, including Salesforce (The Zone and Experience Cloud), ADP Knowledge Search UI, SharePoint, and future client-facing portals. Maintain and evolve the single-source content strategy using Ixiasoft, ensuring consistency across all channels.Product Management & Technical Coordination
Translate business requirements into actionable user stories, features, and enhancements. Coordinate with front-end and back-end development teams to manage delivery across ADP Knowledge Search, custom UIs, and publishing endpoints. Collaborate with GETS (IT) and platform owners to ensure technical feasibility, scalability, and performance optimization.Release Management
Lead the end-to-end release process for platform updates, including planning, testing, communication, stakeholder coordination, and deployment readiness. Monitor Jira tickets, resolve blockers, and manage incoming requests in alignment with roadmap priorities.Stakeholder Engagement
Partner with business units to understand associate and client knowledge needs, tailoring platform configurations and rollout strategies accordingly. Serve as the primary liaison with Salesforce as a vendor, staying informed on roadmap updates and best practices. Facilitate cross-functional collaboration across content, UX, analytics, and support teams.Governance & Publishing Oversight
Establish governance models for content structure, tagging, and publishing workflows across platforms. Ensure content authored in Ixiasoft is accurately surfaced across channels, supporting both associate enablement and client self-service.Platform Performance & Continuous Improvement
Monitor platform usage, adoption, and performance metrics to identify opportunities for optimization. Maintain strong existing metrics for ADP Knowledge Search while supporting the strategic transition to Salesforce KM and GenAI-powered knowledge delivery.
TO SUCCEED IN THIS ROLE:
10+ years of experience in product management, knowledge management, or platform leadership roles. Deep understanding of Salesforce Knowledge, Experience Cloud, Search Engines, Ixiasoft, and/or omnichannel publishing ecosystems. Proven success leading cross-functional initiatives involving IT, business units, and external vendors. Strong change management, communication, and stakeholder engagement skills. A strategic mindset with the ability to translate vision into action and measure impact.Bonus points if you have:
Experience with GenAI-powered knowledge delivery or digital adoption platforms. Familiarity with metadata, taxonomy, and content modeling best practices. Exposure to client-facing knowledge strategies and support optimization.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Collaborate. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution. Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation. Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
What are you waiting for? Apply today!
Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA )
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