Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

What You'll Do 

The Director, Global Employee Relations will serve as a trusted advisor on all aspects of the employee experience. This role requires high judgment, discretion, and expertise in navigating sensitive workplace situations while upholding Sprinklr’s culture, values, and legal standards. You’ll play a key role in shaping how Sprinklr manages, supports, and strengthens the employee–employer relationship across our global teams. This role has global responsibility with one direct report in India. While the position is responsible for developing global strategies, policies, and frameworks, it also requires hands-on execution at a local level. The successful candidate will be both the architect and the implementer—leading the design and directly carrying out the work.   

What You Will Be Responsible For    

Partner with senior HR and business leaders to define and execute Sprinklr’s employee relations strategy. 

Lead the ER function as a strategic advisor to HR, Legal, and executives on ER matters, policy interpretation, and risk management. 

Design and implement enterprise-wide frameworks, policies, and processes that reflect Sprinklr’s culture and values while ensuring consistency and compliance. 

Oversee high-risk and sensitive workplace issues, including internal investigations, performance management, and involuntary exits. 

Manage case tracking and reporting with strict confidentiality and compliance standards. 

Provide guidance and mentorship to ER and HR team members handling complex employee situations. 

Collaborate with Legal and the broader HR leadership team to align ER programs with talent management initiatives and business goals.  

Use data and analytics to monitor ER trends and assess program effectiveness.  

Identify opportunities for process improvements within ER and across HR operations to drive scalability and efficiency. 

Develop, review, and maintain global HR policies, handbooks, and employment agreements to ensure compliance with local labor laws. 

Build and deliver training and enablement programs for HR teams and people leaders to strengthen ER capability. 

What Makes You Qualified   

10+ years of progressive HR/Employee Relations/Compliance experience, with significant expertise in investigations and conflict resolution. 

5+ years in a global, high-growth environment preferably within the tech industry 

Strong data-driven decision-making skills; able to translate trends into actionable insights. 

Exceptional verbal and written communication with influence at the executive level. 

Inclusive, collaborative leadership style aligned with Sprinklr’s values. 

Technology industry background required 

Track record of building and scaling ER programs in global organizations. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.