Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

What you will be doing

Albertsons Companies is seeking a dynamic and visionary Director of eCommerce Fulfillment Initiatives to help shape the future of grocery eCommerce. With over 34 million weekly customers, we are committed to delivering an easy, exciting, and personalized digital shopping experience. This role is a unique opportunity to drive innovation and make a significant impact on customer satisfaction and business growth.

About the Role

As the Director of eCommerce Fulfillment Initiatives, you will play a critical leadership role in defining and optimizing our delivery network and fulfillment strategies. You will:

Architect scalable, customer-centric delivery solutions. Collaborate with product teams to shape the roadmap and introduce differentiated features that drive growth and customer value. Champion the customer journey by conducting competitive analysis and journey mapping to identify opportunities for innovation. Manage key performance metrics including shipping methods, delivery speed, pricing, P&L impact, and on-time fulfillment. Design and implement sustainable processes that enable best-in-class performance across local markets.

What You’ll Bring

A passion for customer happiness and a deep understanding of eCommerce fulfillment. A strategic mindset with the ability to translate insights into action. Proven experience in managing complex logistics, delivery networks, or fulfillment operations. Strong analytical skills and a data-driven approach to decision-making. A collaborative spirit and the ability to influence cross-functional teams.

Why This Role Matters

The grocery industry is still in the early stages of its eCommerce evolution. This role offers a rare opportunity to shape the future of online grocery shopping and position Albertsons as a leader in eCommerce. If you're ready to take on a high-impact challenge and help redefine how customers shop for groceries online, we’d love to hear from you.

The position will be based out of Boise ID or Pleasanton CA. Approximately 25% travel will be required to interact with division teams.

Main responsibilities:

Lead Strategic Growth Initiatives: Spearhead eCommerce expansion efforts, including digitizing fresh departments, integrating new first-party (1P) and third-party (3P) storefronts into Albertsons’ digital ecosystem, and scaling partner pick operations.  Drive Cross-Functional Productivity: Oversee national and divisional eCommerce productivity initiatives, focusing on improving picking efficiency, minimizing customer refunds, and streamlining payment and reconciliation processes.  Enhance Associate Safety: Implement new processes and technology solutions to reduce in-store and delivery-related injuries. Supervise safety team resources to centralize and promote safety process improvement across all divisions in partnership with division safety teams. Optimize Operational Workflows: Leverage automation and AI to reduce administrative burden and increase field engagement for divisional operations teams, focusing on using data tools to enhance the effectiveness of Operations Managers. Improve Inventory and Shelf Health: Collaborate with backstage departments and product teams to develop and deploy solutions that reduce out-of-stock occurrences in eCommerce orders and improve overall shelf health.  Communicate Strategic Vision: Develop and deliver high-impact eCommerce communication tools that clearly articulate strategic plans, initiative roadmaps, and progress updates. Simplify complex challenges into actionable recommendations for the broader eCommerce organization. Influence Cross-Functional Stakeholders: Build strong relationships and drive results across diverse teams and stakeholders through effective communication and strategic influence. Explore Growth and Efficiency Opportunities: Own and develop a roadmap of experiments and special projects aimed at uncovering new growth opportunities and controlling expenses.

We are looking for candidates who possess the following:

Demonstrated success in agile methodologies and fast-paced operating environments Strong background in business intelligence and analytics, with experience at a leading eCommerce organization preferred Strategic thinker with a sharp problem-solving mindset, adaptable to fluid and evolving business landscapes Proven leadership capabilities with a focus on driving strategic initiatives and operational excellence Skilled at identifying and prioritizing high-impact opportunities to maximize business value Highly goal-oriented with a strong sense of urgency and accountability Collaborative team player with a track record of delivering results through cross-functional partnerships Executive presence with the ability to influence and communicate effectively at the C-suite level Exceptional relationship-building and networking skills, with a talent for driving alignment and engagement across stakeholders 5-10+ years of retail management and operations experience  Demonstrated success record in collaborating with multiple functional areas to achieve overall company goals which would include but not limited to Divisions, Senior Leadership, Procurement, Vendor Partners, etc. Proven leadership and ability to lead by influencing others without direct authority, both formally and informally Ability to create an environment that fosters learning, teaching, growth, risk-taking, and innovation Proven ability to objectively interpret research, extract insights, link to strategies, and communicate in a motivating way Communication skills to ask strategic and tactical questions leading to identification of root causes of problems and solutions Up to 25% travel depending on business needs. 

We also provide a variety of benefits including:

Competitive wages paid weekly Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:   ACI Values

The salary range is $118,000 to $165,000 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility  for exceptional candidates.

A copy of the full job description can be made available to you.

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