Date: 8/2025 TITLE:Director, Donated Goods Retail Development RESPONSIBLE TO:Executive Director, Goodwill Academy DIVISION/DEPT:Goodwill Academy SUPERVISES:N/A FLSA STATUS:Exempt SUMMARY: The Director, Donated Goods Retail Development (DGRD) leads the strategic design, delivery, and continuous improvement of Donated Goods Retail (DGR) learning . This includes leading the Donated Goods Retail Development Program (DGRDP), a flagship initiative of Goodwill Academy . This role ensures the program equips Goodwill CEOs and senior leaders with the insights, tools, and peer learning needed to optimize donated goods retail operations, grow market share, and drive mission-aligned innovation. Further, the role is responsible for building and maintaining a DGR “body of knowledge” and making it accessible to any Goodwill member wishing to grow their knowledge, skills, and abilities in this area. BASIC FUNCTION: • Lead the end-to-end strategy, design, development and execution of the DGRDP, including in-residence sessions, virtual learning, and one-on-one coaching. • Collaborate with internal and external faculty, subject matter experts, and member organizations to deliver high-impact learning experiences. • Align DGRDP with Goodwill Academy’s broader leadership development strategy and GII’s strategic goals. • Manage program operations, budget, staffing, and evaluation to ensure excellence and scalability. SPECIFIC DUTIES: Program Leadership • Oversee curriculum design and delivery for all DGRDP cohorts (Levels 1–3), ensuring alignment with strategic priorities such as market growth, operational excellence, sustainability, and data-driven decision-making. • Lead recruitment, onboarding, and engagement of faculty and advisors from across the Goodwill network . Contribute as required to design and delivery of other DGR-focused GII offerings. • Ensure integration of DGRDP with other Goodwill Academy offerings (e.g., Senior Leader Program, Executive Development Program). Operations & Evaluation • Supervise DGRDP team members and manage program logistics, including event planning, virtual delivery, and learning platform integration. • Develop and implement evaluation strategies to measure program impact and inform continuous improvement. • Monitor and manage program budget, vendor contracts, and resource allocation. Stakeholder Engagement • Serve as primary liaison to participating CEOs and senior leaders, providing coaching and support throughout the program. • Collaborate with GII departments (e.g., DGR, Strategy, HR, Member Advancement) to ensure alignment and integration. • Represent DGRDP at national events, conferences, and internal leadership forums. RELATIONSHIPS: Internal: Daily contact with Goodwill Academy, GII leadership, DGR Team, and other cross-functional teams. Local Goodwills: Frequent engagement with Goodwill CEOs, senior leaders, and faculty participants. External: Regular interaction with consultants, vendors, and peer learning networks. SKILLS NEEDED: Leadership & Development • Expertise in adult learning, executive education, and cohort-based leadership development. • Strong facilitation, coaching, and mentoring skills. Strategic & Operational • Strong understanding of Goodwill DGR practices. Able to recognize/apply these across audiences. • Ability to translate strategic goals into actionable learning experiences. • Strong project management, budgeting, and process improvement capabilities. Communication & Collaboration • Exceptional written, verbal, and presentation skills. • Ability to build trust and collaborate across diverse stakeholders and organizational levels. EDUCATION: Bachelor’s degree required; Master’s preferred in Organizational Development, Business, Education, or related field EXPERIENCE: Minimum 7 years of experience in leadership development, program management, or retail operations; Experience working with or within the Goodwill network is highly desirable. DECISION MAKING: Decision and recommendation making for developing systems, appropriate responses to identified needs, and consultative guidance to improve performance. SUPERVISION: Operates with a high degree of autonomy. Receives strategic direction and administrative review from the Executive Director of Goodwill. PHYSICAL EFFORT: Sedentary with occasional travel (approximately 25%). Must be able to manage multiple priorities in a fast-paced, mission-driven environment. EMOTIONAL EFFORT: Work environment usually hectic with periods of high stress. Must demonstrate a positive attitude in meeting daily challenges. OUR VALUES We believe everyone deserves an opportunity to thrive. Goodwill’s mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve. GII’s organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders. Our mission happens through me (Passion) We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill’s impact. Drive to make a difference (Impact) We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align. of us, we inspire the same in our peers, and multiply Goodwill’s impact. You before me (Respect) We treat all people with dignity, kindness, appreciation and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear and transparent communication. We are open and humble.t do not align. of us, we inspire the same in our peers, and multiply Goodwill’s impact. Thriving begins at home (Well-being) We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in achieving it. Out of Many, One Goodwill (Advancing Our Mission Together) We embrace all people and perspectives as we advance Goodwill’s mission to help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers. We are committed to being part of the solutions, leaning into courageous conversations, and providing inclusive spaces and equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine as one Goodwill. Be bold, learn and grow (Agility) We are open, creative, innovative, agile and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failure for the learning it affords and adapt quickly to move ahead. We are one unified team that succeeds and stumbles, and learns and grows together with humility and grace.