JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Director, Data Center Regional Operations Lead

About JLL:

We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 93,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL.

Objective:

Leadership role responsible for ensuring the delivery of Data Center FM/IT Services Operations for dispersed regional or divisional portfolio related to enterprise, colocation, hyperscale and edge computing. The role supports sales, solutions, due diligence, transitions, operations and compliance of data centres across a region or division focusing on expanding the services line while ensuring profitability and growth targets.

What this job involves:

Provide data centre operational direction/leadership at the account/divisional/region level to advance Data Center capabilities and JLL market share in FM and IT services while promoting DC lifecycle productsResponsible to enable growth within global data centre sector service lineBuild strong working relationships with key client representatives and promote JLL’s DC Management expertise that covers FM Ops, Consulting, Transaction Management or Leasing and Project Management.Implement standard business operating mechanisms such as regular team meetings, strategic review forums, training conferences and regular analysis and reporting processes to ensure team engagement and alignment and to provide an effective and efficient business operation in Data Center FMLead large teams of indirect and direct employees influencing business outcomes for the data centre/CEM global service offeringResponsible to drive operational excellence within a region of critical accounts focusing on financial and operational performance/complianceActively participate in Critical Environment Operations and DC Operations activities by attending required meetings and developing and implementing programs and procedures on a priority basis so as to support the Engineering platform and strategy.

Responsible to drive a culture of 100% data centre uptime managing KPIs according to JLL contractual parameters exceeding customer expectationsOwnership of account deployments impacting financial profile and operational deliverySupport data centre business pursuits with divisional and regional business ensuring targets are achievedCoordinate between Solution Development, Critical Facility Operations platform, Transactions Management, Project Management and provide a key linkage between the wider JLL organisation and client representatives.

Provide data centre solutions and new business transition support leading complex engagements and transformation programs in high-risk environments.Provide technical advice and consultancy to clients and the JLL DC facilities management and Critical Facility Operations teams as required. Attend QBRs for major data centre accounts

Monitor market trends and changes to ensure that JLL provides industry best practice in the delivery of DC FM Operations

Drive deployment of data centre products and support post-deployment and feedback loop.Provide input to strategic data centre product bundle to enhance JLL Data Center capabilities.Provide ownership of all DC/CE managed space within a designated area.Leadership of our all-data centre best practices focused on networking, best in class performance, program/playbook updates and Engineering Center of Excellence.Act as subject matter expert and single point of contact for data centre operational management within your assigned responsibility.Development and deployment of strategic tools and processes necessary to support an industry leading data centre program focused on 100% uptime.Advance market position with analytics of mission critical applications and processes to digitize CE data.Leadership of our all-data centre best practices focused on networking, best in class performance, program updates and Engineering Center of Excellence.Consult with clients and account leadership with all aspects of data centre operations, management, account expansions and design.Lead critical environments portfolio transitions, technical due diligence, root cause analysis, personnel development and establishing technical training programs.Maintain effective communications with external and internal clients, technical personnel and key managementPosition could require up to 40% travel.

Sound like you? Before you apply it’s worth knowing what we are looking for:

Bachelor of Engineering degree or equivalent.Minimum of 15 years data centre operations experience related to FM or IT service deliveryMinimum 8 years driving business line expansion in a high growth market.Ability to drive multiple accounts within a division or region with values ranging from $20-100MAbility to interact with c-suite, internally and externallyThorough knowledge of sales process, ability to convert prospect clients to solution/transition phaseAbility to articulate value proposition to prospect clients(c-suite) and deliver on solutionPrevious P&L management experience required.Thorough understanding of data centre systems related to operational delivery.Thorough understanding of IT raised floor, co-location, hyper-scale and cloud environments.Prior experience with development of mission critical programs, procedures, and DCIM/MCIM/CMMS systems.Other assignments as required

What you can expect from us:

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!  Apply quoting reference [JOB NUMBER] at jll.com/careers

#LI

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.