JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Role

To manage the effective and efficient operations of the AMERICAS Infrastructure & Operations function and ensure departmental alignment with the organisations business operationsThe role includes the management if the IT Infrastructure & Operations team and will provide leadership ensuring that all team members are motivated, coached and developing their skills and experience to support the service provision.  The role will require line management, primarily technical/project resource. Managing delivery through a blend of captive and outsourced service operating models.This role will drive the operational relationships within the JLLT/CI&A towers within AMERICAS region.Ensure cost effective and robust I&O service delivery – Work with IT Services Management / Security functions to define and deliver solutions to meet agreed business/technical requirements

Responsibilities

Manage the availability of IT Infrastructure services working in partnership with 3rd party providersMonitor and report regularly to key stakeholders. IT performance relative to service commitmentsDefine & Deliver a continual improvement plan in line with the IT Strategy & Roadmap.Create and deliver on proposals for improving systems performance and enhancing deliveryCI&A AMERICAS Budgetary responsibility/management in relation to I&O across the AMERICAS regionAct as the key liaison across all functional areas, including business units, the information technology department, and outside vendorsEnsure ALL Infrastructure related Incidents and work requests are appropriately prioritised and dealt with in line with agreed SLAsInput into (AMERICAS) IT Infrastructure & Operational suite of reporting and metric packs inc. that of key partners. Ensuring regular meaningful MI is provided to JLL requestors within the process.Major technology project engagement – early engagement on major technology projects run by all towers.  Have input on the operational aspects of each projects within region to promote best practice and define potential solutionsVendor engagement – build effective relationships with key vendors and develop and maintain an understanding of their product roadmapsDevelop a knowledge and comprehension of the JLL Technology strategy and road map to a point where it can be communicated to the business stakeholders of all levels in a language, they will understandOversee the launch of regional CI&A solutions and help to maximize the positive impact on the organisationCollaborate with the Project Management Office on the intake process and prioritisation of candidate projects across the region

Experience

Minimum of 15 years in a Technology leadership role or equivalent combination of education and experienceStrong customer and delivery focus, meeting and exceeding customer experience!Experience of operating at a senior management level in IT, preferably global business, experience in delivering through a range of IT operating models including on premise, shared and outsourced operating including IaaSDemonstratable IT Domain Knowledge including:Network: SDWAN, VPN, Switching, Routing, NGFWCommunications: Teams/Cisco IPT, Avaya, Teams, WebExCollaboration Tools (Sharepoint, O365Compute: HCI, VMware, Nutanix, NasuniVDI Solutions: Citrix, AWSStorage: SAN, NAS, DELL/EMC, Solid State, NetAppService Management: ITIL, IPC, ServiceNowKnowledge of Public/Private cloud Platforms (Azure/AWS)

Experienced in working on multiple technology projects at onceDemonstrable ability to co-ordinate a diverse set of resources and teams, ensuring focus upon a set of agreed business goals / objectivesAble to define ‘best practice’ and relate to the development of required processes, to support the operational aspects of ITCan demonstrate engagement with the delivery of change and the introduction of new initiativesKnowledge of management of annual budgeting cycle

The Individual

Personable, team player able to quickly settle into the roleQuick thinkerAdditional language skills desirable – Mandarin, CantoneseEvidences a rounded attitude to solutioningExcellent communicator and presenter who can deliver well structured, concise and accurate documents, and reportsA strategic thinker, capable of understanding the longer term goals of an operational environmentThe role requires someone with an eye for detail and an intuitive feel for when something needs improvementOperational Infrastructure and service delivery background beneficial, with a get it done attitude.Ability to create business focused MI packs for project/team reportingAn ability to both listen and take instruction. Not afraid to check understanding from the outset and to reference back, when necessary, to ensure common objectives across the teamA positive disposition to work, a can do attitude with flexibility towards the working daySelf-motivated, self-starter with ambition driven through performance and results.

Estimated compensation for this position:

250,000.00 – 260,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.